Lisa Coe
Washington,DC
Summary
Ability to interact with a variety of individuals in a courteous, professional manner. A meticulous worker, attentive to quality and detail, knowledge of most office machines, computers, and software applications. Proficient in Windows and Microsoft Office. Proficient clerical functions, Type: 50 wpm and lift can up to 50+ pounds. Excellent communication, phone etiquette, organizational, oral, written, multi-tasking, sign language and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Women Resident Reentry Monitor
Jubilee Housing Jubilee Housing
10.2017 - Current
- Ensured that the facility is safe and secure during the sleeping hours
- Ensured adherence to program rules on a consistent and fair basis.
- Responded to crises according to established guidelines.
- Completed paperwork and log note requirements, and maintained quality, up-to-date records.
- Maintained professional relationships with residents while maintaining the confidentiality of all parties.
- Participated in all assigned meetings, staff development, and training as required.
- Maintained operating procedures, safety of residents, program integrity, and a supportive and caring environment.
Residential Monitor
Samaritan Inns - Clark Inn
06.2006 - 01.2016
- Implemented safety protocols during emergencies, maintaining order while prioritizing the welfare of all residents involved.
- Organized group activities for residents, promoting camaraderie and positive social interactions.
- Performed administrative tasks such as updating resident files, tracking progress, and providing reports to management.
- Documented incidents and maintained accurate records, contributing to effective communication among team members.
- Developed strong relationships with residents based on trust and respect, supporting their journey toward self-improvement.
- Maintained a secure environment for residents through vigilant monitoring of entry points and visitor checkins.
Senior Counselor
Tri-Visions Group Home
10.2005 - 03.2013
- Supported clients with ADHD, ADD, and developmental disabilities with daily life skills
- Assisted with teaching everyday living skills to prepare for independent living
- Demonstrated and instructed clients in daily activities that were professional and person-centered
- Answered telephone lines and managed front desk activities including signing-in residents and greeting visitors and volunteers.
- Organized, planned, promoted, and scheduled program annual events for school break programming
- Promoted to supervisor position to facilitate and oversee staff, and programming and to model the company's core values.
Case Manager
NAFFCCA
09.2003 - 08.2005
- Instructed female clients and their children on basic life skills concepts and community resources.
- Ensured the safety of participants by monitoring and maintaining daily activity logs.
- Provided transportation and assisted in creating Individual Services
- Responded to prospective client inquiries, provided information, and conducted follow-up and other client development activities to generate new clients within the service area.
- Coordinated with Staffing Managers to ensure that client’s needs were met and concerns were addressed adequately.
- Respond to crises according to guidelines established.
Reservation Assistant Manager
Howard Johnson Hotel
09.2001 - 08.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Special Education
North Carolina State University
Raleigh, NCHigh School Diploma -
Calvin Coolidge Senior High
Washington, DC05-1987
Skills
- CPR (10 years)
- SIGN LANGUAGE (6 years)
- Computer Skills (10 years)
- MICROSOFT OFFICE (10 years)
- Caregiving (10 years)
- Patient care (10 years)
- Microsoft Word (5 years)
- Home care (10 years)
- Special Education (8 years)
- Classroom Management
- Case Management (4 years)
- Teaching (6 years)
- Management (5 years)
- Supervising experience (5 years)
Timeline
Women Resident Reentry Monitor
Jubilee Housing Jubilee Housing
10.2017 - Current
Residential Monitor
Samaritan Inns - Clark Inn
06.2006 - 01.2016
Senior Counselor
Tri-Visions Group Home
10.2005 - 03.2013
Case Manager
NAFFCCA
09.2003 - 08.2005
Reservation Assistant Manager
Howard Johnson Hotel
09.2001 - 08.2003
Bachelor of Arts - Special Education
North Carolina State University
High School Diploma -
Calvin Coolidge Senior High
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