Lisa Coffman
Mariposa,CA
Summary
I am a reliable licensed Real Estate professional with almost 20 years of experience seeking a stable full-time position that allows me to perform complex tasks using my key skills which include but are not limited to multi-tasking, problem solving and serving the public. Having the opportunity to sell property in Mariposa County for almost 20 years has given me knowledge and education on analyzing property, understanding county parcel maps and characteristics. Having to do Broker price opinion (AKA BPO’s) Reports for banks forgoing foreclosures has given me experience on property assessments and value of land in the Mariposa County area and has kept me current on county demographics.
Along with my Real Estate career I also have 25+ years in the hospitality business as a manager. It has helped me to develop strong multi-tasking & great time management skills. It has given me experience working as part of a team and individually. I have a strong background in communication skills and can use a creative approach to problem solve. I am always energetic and eager to learn new skills. Versed in contract negotiation, contract management and prospecting. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Customer service focused with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 25+ years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Chukchansi Gold Resort & Casino
06.2023 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Used Excel, Word, microsoft, POS to record ordering data and created organization and room storage system.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Raised department revenue 18% in 5 months.
Real Estate Agent
Mariposa Homes & Land Comapny
03.2004 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including showing, listing, negiotiating and managing all elements of transaction.
- Met with people from all over the world and evaluated their needs to help clients realize personal real estate goals.
- Educated clients on current real estate market and answered any questions.
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
- Verified accuracy of documentation and fund disbursements for sales.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
- Attended progress meetings and cold call sessions to hone lead generation skills.
Manager/Server Manager
Miriam Wackermen (Savoury's)
04.2013 - 06.2023
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads and appetizers to back up kitchen staff.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Served average of 200 patrons daily at Savoury's restaurant with exceptional service.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Restaurant Manager/Server
Susan Posey (Sugar Pine Cafe)
03.2013 - 07.2019
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant Manager/Banquet Captain
Teneya Lodge at Yosemite (Embers)
04.2009 - 04.2017
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 100%.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Server Manager
Miners Inn Restaurant
04.2008 - 01.2012
- Oversaw hiring, training and development of kitchen employees.
- Planned and managed menus for weekly offerings and special events.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Oversaw food preparation, production and presentation according to quality standards.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Partnered with team members to efficiently serve food and beverages.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managing Partner
Brentwood Electric
05.1995 - 01.2011
- Monitored office inventory to maintain adequate supply levels and order products.
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Examined financial statements and income statements to review company's financial performance.
- Monitored balance sheets and income statements to evaluate financial performance.
- Calculated overtime, vacation sick hours and other categories of time.
- Generated relevant paperwork and payroll reports.
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Education
Some College (No Degree) - Business Administration And Management
Allied American University
Laguna Hills, CAAssociate of Arts - Hospitality Administration And Management
Merced College
Merced, CA06.1996
Skills
- Check payment processing
- Effective customer upselling
- Food inspection
- Menu knowledge
- Food safety understanding
- Negotiations expert
- Escrow management
- New home salesmanship
- Traditional marketing
- Tech-savvy
- Honest and ethical
- California licensed real estate agent
- National Association of Realtors
- Client management
- Table setting arrangements
- Liquor, wine and food service
- Dining customer service
- Point of Sale (POS) system operations
- Wine pairings
- High-volume dining
- Quality control
- Relationship management
- Service prioritization
- Conflict and dispute resolution
- Effective sales techniques
- Computer competency
- Payroll software proficiency
- Direct deposit processing
- Excellent communicator
- Reliable & trustworthy
- Team building
- Training & development
- Food Pairing
- Hospitality Management
- Staff Supervision
- Order Management
- Inventory Management
- Sales Forecasting
- Team Leadership
Certification
Licensed California State Real Restate Agent Since March 4, 2005
ServSafe Management Certificate 06/13/23 - 06/13/28
Timeline
Food & Beverage Manager
Chukchansi Gold Resort & Casino
06.2023 - Current
Manager/Server Manager
Miriam Wackermen (Savoury's)
04.2013 - 06.2023
Restaurant Manager/Server
Susan Posey (Sugar Pine Cafe)
03.2013 - 07.2019
Restaurant Manager/Banquet Captain
Teneya Lodge at Yosemite (Embers)
04.2009 - 04.2017
Server Manager
Miners Inn Restaurant
04.2008 - 01.2012
Real Estate Agent
Mariposa Homes & Land Comapny
03.2004 - Current
Managing Partner
Brentwood Electric
05.1995 - 01.2011
Some College (No Degree) - Business Administration And Management
Allied American University
Associate of Arts - Hospitality Administration And Management
Merced College
Licensed California State Real Restate Agent Since March 4, 2005
ServSafe Management Certificate 06/13/23 - 06/13/28
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