Lisa Coke
Hollywood,FL
Summary
Results-driven Senior Customer Service Manager known for outstanding productivity and efficiency in task completion. Specialize in conflict resolution, customer satisfaction analysis, and team leadership. Excel at communication, empathy, and problem-solving to enhance overall customer experience. Strive to lead by example, fostering positive work environment and promoting continuous improvement in service delivery. Overall 98% retention rate with both employees and consumers.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Manager
Subaru of America
Miami Lakes , FL
2022.11 - Current
- Identified areas of improvement by analyzing user feedback surveys and feature requests from customers.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Actively sought out opportunities for growth within existing accounts through additional offerings or upgrades based on individual needs identified during conversations with clients.
- Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.
- Developed relationships with key decision makers at target accounts in order to increase renewal rates across all accounts managed by the team.
- Partnered with other departments to resolve customer complaints quickly and efficiently.
Legal Administrative Assistant
NOI
Pembroke Pines , FL
2020.08 - 2022.10
- Reviewed and organized legal documents such as contracts, pleadings, motions and correspondence.
- Provided administrative support to the legal department staff members.
- Proofread documents before they were submitted or filed.
- Answered phone calls, responded to inquiries and directed calls accordingly.
- Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
- Provided technical support with audio-visual equipment during conferences or presentations.
- Assisted attorneys with research projects and document preparation for court filings.
- Scheduled meetings, appointments and travel arrangements for attorneys.
- Greeted clients upon their arrival at the office and provided assistance throughout their visit.
Education
AAS - Communication Sciences And Disorders
Broward College
Fort Lauderdale, FLSkills
- Service Quality Assurance
- Team Training
- Database Management
- Employee Development
- Decision-Making
- Legal documentation and reporting
- File Management
- Document Preparation
- Office Administration
- Data Management
- MS Office proficient
- Administrative assistance
- Fast Learner
- Cross-Functional Communication
- Organizational Efficiency
Affiliations
- Currently studying to become a RBT via the Autism Partnership Foundation.
Timeline
Senior Customer Service Manager
Subaru of America
2022.11 - Current
Legal Administrative Assistant
NOI
2020.08 - 2022.10
AAS - Communication Sciences And Disorders
Broward College
Similar Profiles
Jonathan LopezJonathan Lopez
Warehouse Associate at Subaru of AmericaWarehouse Associate at Subaru of America
Breanna LallaBreanna Lalla
Cause Partnership & Field Marketing Intern at Subaru of AmericaCause Partnership & Field Marketing Intern at Subaru of America
Shawn BachelderShawn Bachelder
District Sales Manager - SFO District 2 at Subaru Of AmericaDistrict Sales Manager - SFO District 2 at Subaru Of America