Lisa Cole
Olive Branch,MS
Summary
Skilled in client needs analysis and CRM software, adept at building relationships and efficiently resolving inquiries, significantly improving client relations.
Overview
13
13
years of professional experience
Work History
Support Staff Member
The Skin Clinics
03.2023 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
SSR
Ehealthinsurance
09.2024 - 12.2024
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Independent Insurance Agent
Cole's
10.2011 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Maintained up-to-date knowledge of industry trends and regulatory changes, enabling prompt adaptation to new market conditions.
- Provided ongoing support to existing clients, addressing their concerns and resolving any issues promptly and professionally.
Benefits Advisor
Cigna-HealthSpring
09.2013 - 12.2015
- Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
- Tracked detailed records of client interactions using customer relationship management software, enabling efficient follow-up on inquiries and concerns.
- Developed an in-depth understanding of the unique needs of each client, allowing for tailored advice and recommendations on benefit plan options.
Education
Associate of Arts - General Studies
Northeast Mississippi Community College
101 Cunningham Blvd, Booneville, MS 3882912.2017
Timeline
SSR
Ehealthinsurance
09.2024 - 12.2024
Support Staff Member
The Skin Clinics
03.2023 - Current
Benefits Advisor
Cigna-HealthSpring
09.2013 - 12.2015
Independent Insurance Agent
Cole's
10.2011 - Current
Associate of Arts - General Studies
Northeast Mississippi Community College
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