Lisa Coleman
New York,NY
Summary
19 Years’ experience as a Baltimore Maryland Police Officer and Detective; worked in numerous high-crime districts and developed excellent customer service and problem-solving abilities while working under high pressure
Worked in high profile investigative units within the Baltimore Maryland Police Department.
Demonstrated impeccable investigator skills, coupled with managing sensitive and high-profile cases. Extensive training in Criminal Investigation, Interview & Interrogation, Sex Crimes and Gangs Investigations.
Extensive experience as a field-training officer and mentor to Police Officers.
Interviewed thousands of crime victims and witnesses developed strong listening and problem-solving skills while fostering positive community relations.
Applied excellent interpersonal and team building skills, while demonstrating working independently and with a team.
Overview
27
27
years of professional experience
Work History
National Crime Information Center, NCIC
Police Department
Baltimore City, MD
03.2020 - 12.2020
- Conducted preliminary investigation of events related to homicide, rape, robbery, fatal traffic accident and death/bodies found
- Interrogated suspects interview complaints witnesses, summarize in writing statements of witnesses and complainants and participated in raids and searches
- Investigated municipal ordinance violations, issued municipal citations participated in prosecutions of city cases, and educated citizens to control ordinance violations
- Prepared reports, citations and summons necessary to charge individuals with violations of ordinances, statutes, and laws including petty, misdemeanor, and felonious offenses
- Minimized number of lost and delinquent reports by developing and implementing more effective administrative system
Inspector General Office
Police Department
Baltimore City , MD
03.2019 - 03.2020
- Prevent and detect waste, fraud, and abuse
- Make recommendations relating to operations, policies, and programs
- Overseeing court summons
- Investigate allegations of misconduct by employees and contractors
- Set policies governing all areas of operations, including inspecting, testing, and compliance
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed team communications and information for meetings
Internal Affairs Investigator
Police Department
Baltimore City , MD
06.2018 - 03.2019
- Safe keeping reports, case folders and classified documents
- Investigating allegations of police officers currently serving on police force
- Monitor wrongful accusations
- Conducted impartial investigations into complaints by employees
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases
- Documented findings and prepared detailed reports
- Carefully documented statements, observations and evidentiary materials
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented all investigative findings.
- Experience interpreting laws and regulations and administrative procedures to derive conclusions involved in assessing and assuring compliance.
Human Resources Administrator
Police Department
Baltimore City, MD
11.2016 - 06.2018
- Obtain all reports for calls for service
- Review traffic accident reports, citations, and field contact
- Spell check and formatting capability on narrations text fields
- Validation on data entry (logical edits and edit checks for all fields
- Reviewed document management protocols and user activities against internal records policies and document management standards
- Updated HR database with new employee information, changes in benefits and other details.
- One full year of specialized experience in demonstrated experience conducting research human resource policies and regulations, demonstrating strong analytical skills to solve problems, effectively communicating with all levels of management verbally and in writing, and the ability to maintain an organized approach to the job.
- Developed succession plans and promotion paths for all staff.
Juvenile Detention Officer
Police Department
Baltimore City , MD
06.2016 - 11.2016
- Supervising juvenile throughout day
- Write daily reports of incidents/charges
- Assure all juveniles remain safe while in custody, Reviewing reports and respond to call when in need
- Supervised and directed juvenile movement during various activities
- Created and maintained arrest files on all juveniles processed through facility
- Made rounds at specified intervals and conducted head counts and roll calls
Supervisor/Officer-in-Charge
Police Department
Baltimore City , MD
04.2015 - 11.2016
- Exceeded goals through effective task prioritization and great work ethic
- Managed all aspects of administrative and personnel needs of officers
- Prepared and delivered investigative reports and briefings
- Educated staff members on proper field procedures to boost public trust in officers and efficiency
- Answered calls from citizens and business owners for help in community when situations and emergencies occur
- Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Gathers data and evaluates trends in preparation of recurring statistical reports and identifying problems areas.
Community Relation Officer
Police Department
Baltimore City , MD
11.2014 - 06.2016
- Attend community meetings to discuss crime plans and services
- Developing community partnership where police and community can work side by side to build safe community
- Implementing community policing
- Organizing block parties and street fairs for back to school
- Resolved problems, improved operations and provided exceptional service
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Developed team communications and information for meetings
- Developed and executed quarterly rolling calendar of events.
- Reviews, monitors and participates in meetings and conducts briefings on progress of on going programs.
Police Officer/Detective
Police Department
Baltimore City , MD
08.2001 - 11.2014
- Conducted preliminary investigation of events related to homicide, rape, robbery, fatal traffic accident and death/bodies found
- Evacuated areas endangered by explosive or toxic gases, liquids or other spilled materials as well as buildings, vehicles and surrounding areas in response to bomb threats
- Interrogated suspects interview complaints witnesses, summarize in writing statements of witnesses and complainants and participated in raids and searches
- Investigated municipal ordinance violations, issued municipal citations participated in prosecutions of city cases, and educated citizens to control ordinance violations
- Prepared reports, citations and summons necessary to charge individuals with violations of ordinances, statutes, and laws including petty, misdemeanor, and felonious offenses
- Monitored and investigated suspicious persons and situations and unusual activities
Substitute Teaching
Woodmoor Elementary School
Baltimore County Board Of Education , Maryland
09.2008 - 06.2014
- Adhere to curriculum and lesson plans assigned
- Follow procedures and achieve lesson goals
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
- Took notes and prepared reports on school day activities to provide to primary teacher
Special Education Substitute Teacher
Campfield Early School
Baltimore County Board Of Education , Maryland
10.2008 - 06.2009
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
- Worked with students with moderate to severe autism to increase life skills
- Gave one-on-one attention to students, while maintaining overall focus on entire group
- Collaborated with students with multiple degrees of special needs to accomplish various tasks
- Led activities that developed students' physical, emotional and social growth
- Designed and implemented point system to encourage positive behavior
Education
Harvard/ Certificate ; Contract To Law -
Harvard University
Cambridge, MA04.2020
Bachelor of Arts Business of Science Degree - Business Administration And Management
Johns Hopkins University
Baltimore, MD05.2009
Associate Degree - Liberal Arts And General Studies
The Community College of Baltimore County
Catonsville, MD05.2008
Skills
- Special tasks force
- Search and seizure
- Administrative
- First aid (CPR)
- Criminal justice
- Data entry
- Laws
- Problem solving
- Warrants
- Investigation
Timeline
National Crime Information Center, NCIC
Police Department
03.2020 - 12.2020
Inspector General Office
Police Department
03.2019 - 03.2020
Internal Affairs Investigator
Police Department
06.2018 - 03.2019
Human Resources Administrator
Police Department
11.2016 - 06.2018
Juvenile Detention Officer
Police Department
06.2016 - 11.2016
Supervisor/Officer-in-Charge
Police Department
04.2015 - 11.2016
Community Relation Officer
Police Department
11.2014 - 06.2016
Special Education Substitute Teacher
Campfield Early School
10.2008 - 06.2009
Substitute Teaching
Woodmoor Elementary School
09.2008 - 06.2014
Police Officer/Detective
Police Department
08.2001 - 11.2014
Harvard/ Certificate ; Contract To Law -
Harvard University
Bachelor of Arts Business of Science Degree - Business Administration And Management
Johns Hopkins University
Associate Degree - Liberal Arts And General Studies
The Community College of Baltimore County
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