Lisa Coleman
Birmingham,AL
Summary
Disciplined Shipping Adminstration with 2 years of experience in warehouse inventory management. Receives incoming shipments and prepares outgoing stock, examining all traffic for accuracy. Guaranteeing order integrity through hard work and attention to detail. Organized Shipping Clerk offers 6 year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Diligent promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Overview
15
15
years of professional experience
Work History
Shipping and Receiving Coordinator
Three D Metals
BIRMINGHAM, United States
04.2021 - Current
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Logistics Coordinator,
Water Science Technologist – Birmingham, AL
Birmingham, AL
07.2017 - 04.2020
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Registered vendors and customers on database to maintain updated roster.
- Generated monthly performance reports to track and analyze shipping trends.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Built and established relationships with staff and vendors.
Customer Service Representative,
Harcros Chemicals
Bessemer, AL
07.2016 - 07.2017
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
OFFICE ASSISTANT/PULLER,
TSF SPORTSWEAR
Birmingham, AL
10.2015 - 02.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
TRANSPORTATION SPECIALIST/OFFICE OF RECORDS,
CMC STEEL OF ALABAMA
Birmingham, AL
05.2012 - 03.2015
- Coordinated schedules and communicated changes to customers.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Worked with service providers to resolve issues and correct delays.
- Coordinated dispatching of 100 drivers to accomplish daily delivery requirements.
CUSTOMER SERVICE,
BRIGHTHOUSE NETWORK
Birmingham, AL
08.2008 - 09.2011
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
MBA - Adult Education
Strayer University
Washington, DC09.2022
Bachelor of Arts - Business Adminstration
Strayer University
Washington, DC12.2021
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC09.2019
Skills
- Shipment Preparation
- Schedule Management
- Raw Materials Handling
- Contract Analysis
- International Shipments
- Shipment Verification
Timeline
Shipping and Receiving Coordinator
Three D Metals
04.2021 - Current
Logistics Coordinator,
Water Science Technologist – Birmingham, AL
07.2017 - 04.2020
Customer Service Representative,
Harcros Chemicals
07.2016 - 07.2017
OFFICE ASSISTANT/PULLER,
TSF SPORTSWEAR
10.2015 - 02.2016
TRANSPORTATION SPECIALIST/OFFICE OF RECORDS,
CMC STEEL OF ALABAMA
05.2012 - 03.2015
CUSTOMER SERVICE,
BRIGHTHOUSE NETWORK
08.2008 - 09.2011
MBA - Adult Education
Strayer University
Bachelor of Arts - Business Adminstration
Strayer University
Associate of Arts - Business Administration And Management
Strayer University
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