Lisa Coleman
Front Desk Agent
Redding,CA
Summary
Goal-driven and highly motivated Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
SureStay Plus Hotel by Best Western
Redding , CA
05.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Coordinated with internal departments to handle wide range of guest needs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Front Desk Agent
Comfort Inn & Suites
Redding , CA
08.2022 - 03.2023
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Verified customer credit to establish payment method for accommodations.
- Input and confirmed reservations for guests.
- Handled multi-line phone system.
- Reservation coordinator
Front Desk Agent
Red Lion Inn & Suites
Redding , CA
03.2016 - 06.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
Education
Associate of Arts - Psychology/Social Science
Shasta College
Redding, CA06-2009
Skills
- Proficient in most PC and Internet Applications
- 70 - 80 WPM
- Detail Oriented
- Team Player
- Proficient in most multi-line phone systems
- Extreme organizational skills in fast paced environment
References
References available upon request.
Timeline
Front Desk Agent
SureStay Plus Hotel by Best Western
05.2023 - Current
Front Desk Agent
Comfort Inn & Suites
08.2022 - 03.2023
Front Desk Agent
Red Lion Inn & Suites
03.2016 - 06.2021
Associate of Arts - Psychology/Social Science
Shasta College
Similar Profiles
Aryanissa CloutierAryanissa Cloutier
Housekeeper at SureStay Plus Hotel by Best Western LexingtonHousekeeper at SureStay Plus Hotel by Best Western Lexington
Autum WilliamsonAutum Williamson
Front Desk Supervisor at SureStay Plus Hotel By Best WesternFront Desk Supervisor at SureStay Plus Hotel By Best Western
Kayden SutterKayden Sutter
Front Desk Agent at SureStay Plus Hotel By Best WesternFront Desk Agent at SureStay Plus Hotel By Best Western