Lisa Coleman
Front Desk Agent
Redding,CA
Summary
Goal-driven and highly motivated Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
SureStay Plus Hotel by Best Western
Redding , CA
05.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Coordinated with internal departments to handle wide range of guest needs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Front Desk Agent
Comfort Inn & Suites
Redding , CA
08.2022 - 03.2023
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Verified customer credit to establish payment method for accommodations.
- Input and confirmed reservations for guests.
- Handled multi-line phone system.
- Reservation coordinator
Front Desk Agent
Red Lion Inn & Suites
Redding, CA
03.2016 - 06.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
Education
Associate of Arts - Psychology/Social Science
Shasta College
Redding, CA06-2009
Skills
- Proficient in most PC and Internet Applications
- 70 - 80 WPM
- Detail Oriented
- Team Player
- Proficient in most multi-line phone systems
- Extreme organizational skills in fast paced environment
References
References available upon request.
Timeline
Front Desk Agent
SureStay Plus Hotel by Best Western
05.2023 - Current
Front Desk Agent
Comfort Inn & Suites
08.2022 - 03.2023
Front Desk Agent
Red Lion Inn & Suites
03.2016 - 06.2021
Associate of Arts - Psychology/Social Science
Shasta College
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