Lisa Coleman
Imlay City,MI
Summary
Talented Operations Practice Manager skillful developing and implementing policies and procedures. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 19-year career in the medical field.
Overview
20
20
years of professional experience
Work History
Practice Manager of Operations
Corewell Health Formerly William Beaumont
11.2019 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed procedures to improve operational quality and team efficiency.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 19 office personnel.
- Developed policies and procedures for effective practice management.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with cross-functional teams to ensure all aspects of projects were aligned with organizational goals and strategies.
- Assisted in the successful completion of projects through effective communication and collaboration with team members.
Office Coordinator
Beaumont
03.2019 - 11.2019
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Overseen about 40 physical therapist and 9 direct reports.
Surgical Scheduling Lead
Beaumont Hospital
02.2017 - 03.2019
- Streamlined reporting procedures, reducing manual tasks and increasing accuracy in schedule-related data collection.
- Covered other team members stations to provide optimal coverage to meet production goals
- Mentored and trained new team members on protocols and procedures, boarding cases to optimize schedule to maximize productivity
- Worked directly with upper management to come up with strategies to increase revenue for the OR Surgical Department
- Assisted up to 180 Physicians daily by answering questions, responding to inquiries and handling telephone requests
- Verified data integrity and accuracy
- Answered average of 100 calls, emails and faxes per day, addressing Physician/Nurses/Managers inquiries, problem solving.
Authorization/Surgical Supervisor
OOS
01.2015 - 02.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- There was a total of 20 physicians and 5 direct reports.
Practice Manager of Operations
Cava
11.2012 - 11.2014
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 9 office personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Supervisor
Michigan Surgery Specialists
01.2005 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- There was a total of 6 direct reports.
Skills
- Operational Efficiency
- Business Analysis
- Staff Development
- Workflow Optimization
- Policy and procedure development
- Staff Management
- Strategic Planning
- Workflow Management
- Continuous Improvement
- Practice Management
- Marketing
- Strategic consulting
- Teamwork and Collaboration
References
- Jada Rhein, Manager of boarding clerks, Corewell Health, (248) 240-3357
- David Bagozzi, Territory Rep, Home Healthwise, (586) 219-5474
- Jason Lockard, Director, Corewell Health, (586) 306-3325
Timeline
Practice Manager of Operations
Corewell Health Formerly William Beaumont
11.2019 - Current
Office Coordinator
Beaumont
03.2019 - 11.2019
Surgical Scheduling Lead
Beaumont Hospital
02.2017 - 03.2019
Authorization/Surgical Supervisor
OOS
01.2015 - 02.2017
Practice Manager of Operations
Cava
11.2012 - 11.2014
Supervisor
Michigan Surgery Specialists
01.2005 - 01.2012