Lisa Combs
Everett,WA
Overview
1
1
Certification
34
34
years of professional experience
Work History
Certified Home Health Specialist
Consumer Direct Care of Washington
Everett, Washington
07.2017 - Current
- Advocated for patients, facilitated referrals, and coordinated medical health support in home care environment.
- Assisted with care and case management, utilizing EPIC and multiple electronic platforms to enhance service delivery.
- I specialize in older clients with early symptoms of dementia.
- Coordinated schedules and services for multiple clients, optimizing care delivery and resource allocation.
- Communicated regularly with healthcare professionals regarding client status.
- Assist clients with daily living activities and personal care needs.
- Contracted with DSHS to facilitate support and resources for individuals in need.
Senior Patient Services Representative
Swedish Providence
Seattle, WA
12.2022 - 11.2024
- Facilitated front desk operations at Swedish Cancer Institute, delivering exceptional customer service.
- Executed scheduling for new and follow-up patient appointments, facilitating timely access to treatments.
- Managed patient registrations and maintained accurate medical records for efficiency.
- Answered multiple phone lines, triaging calls to prioritize urgent inquiries.
- Processed patient intake and referrals while verifying insurance coverage promptly.
- Coordinated communication between patients and healthcare providers, promoting clarity and continuity of care.
- Assisted patients with insurance inquiries and payment options, enhancing overall patient experience.
- Utilized electronic health record systems, including 3 years of expertise with Epic.
Senior Customer Service Representative II
UMR/UnitedHealth Group
Seattle, WA
07.2018 - 08.2020
- Supported fast-paced call center operations utilizing multiple software platforms during calls.
- Educated members on medical plan benefits, claims, and disputes to enhance understanding and resolve issues.
- Facilitated specialist referrals based on patient criteria to ensure timely access to appropriate care.
- Upheld quality control standards for inbound call center interactions to ensure adherence to service protocols.
- Documented customer interactions in the CRM system for accurate record-keeping.
Administrative Assistant of Office Management
Bluestone Psychological Services, LLC
Edmonds, WA
11.2015 - 06.2017
- Coordinated front office operations, ensuring efficient greeting and appointment scheduling.
- Maintained confidential client records in compliance with privacy regulations.
- Verified patients' eligibility and claims status with insurance agencies.
- Supported billing processes by verifying insurance information and client accounts.
- Examined patients' insurance coverage, deductibles, and potential payments from carriers.
- Posted and adjusted payments received from insurance companies promptly.
- Submitted electronic and paper claims documentation for timely processing.
- Assisted with electronic medical record maintenance for improved accuracy.
- Compiled patient charts, pre-admission documents, and consent forms.
- Provided referrals to outside agencies for specialized services.
- Streamlined office supplies organization to ensure efficient access and usage. and maintained inventory for smooth operations.
- Facilitated communication between clients and psychological staff to enhance service delivery. between clients and psychological staff effectively.
- Ensured proper handling of confidential documents in accordance with regulatory guidelines. in an organized fashion according to established protocol.
Owner/Manager/Director
Pacific Storm All Star Cheer
Everett, WA
01.1999 - 06.2009
- Established and managed non-profit all-star cheer program for youth ages 5-18, fostering athletic development and teamwork.
- Grew program from 30 to 125 cheerleaders through effective recruitment strategies.
- Led teams from regional competitions to national events, achieving high performance.
- Recruited and supervised coaching staff to maintain quality training.
- Supervised volunteer office staff to ensure smooth daily operations.
- Organized competitions and events for cheerleaders, enhancing visibility and engagement within the community.
- Cultivated community relationships and partnerships to support program growth and outreach.
- Established office procedures to improve operational efficiency.
- Designed marketing materials to promote cheer programs and classes.
- Fostered a positive team environment among athletes and parents.
- Adhered to all sport safety standards to ensure participant well-being.
Student Placement Secretary
Edmonds School District
Lynnwood, WA
12.1992 - 06.1998
- Processed and maintained confidential student discipline records per WAC and RCW requirements.
- Assisted in creating automated student discipline system, streamlining processes for district-wide use.
- Trained district personnel on operation of system and Becca procedures.
- Developed and implemented procedures for Becca Bill, ensuring compliance and consistency across schools.
- Provided administrative support to manager of student services.
- Assisted in maintaining accurate student records and files.
- Coordinated communication among staff, parents, and students to facilitate effective information sharing.
- Implemented office procedures to enhance workflow within the district office.
- Managed daily administrative tasks for school office operations.
- Organized meetings and prepared agendas for school staff discussions.
- Ensured timely communication of important deadlines and events through calendar reminders. for upcoming deadlines or events associated with the office.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Education
Associate of Arts - General Studies
Shoreline Community College
Seattle, WASkills
- Patient advocacy
- Case management
- Medical coordination
- Geriatric care
- Dementia care
- EHR management
- Client care techniques
- Time management
- Communication skills
Certification
- Certified Home Health Aide Licensed by State of Washington Department of Health
Timeline
Senior Patient Services Representative
Swedish Providence
12.2022 - 11.2024
Senior Customer Service Representative II
UMR/UnitedHealth Group
07.2018 - 08.2020
Certified Home Health Specialist
Consumer Direct Care of Washington
07.2017 - Current
Administrative Assistant of Office Management
Bluestone Psychological Services, LLC
11.2015 - 06.2017
Owner/Manager/Director
Pacific Storm All Star Cheer
01.1999 - 06.2009
Student Placement Secretary
Edmonds School District
12.1992 - 06.1998
Associate of Arts - General Studies
Shoreline Community College