Lisa Compres
Frederick,MD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SR. PROPERTY MANAGER
The Donaldson Group
10.2024 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and strengthening community engagement.
- Reduced vacancy rates through targeted marketing strategies and improved tenant retention initiatives.
- Streamlined property management processes, enhancing efficiency and lowering operating costs.
- Oversaw and trained on-site staff, ensuring high standards of customer service and daily operations.
- Directed maintenance schedules, vendor coordination, and emergency response to maintain property systems and safety compliance.
- Ensured adherence to local, state, and federal regulations while maintaining meticulous lease, financial, and operational records.
- Resolved complex tenant complaints and disputes, coordinating with legal counsel to protect ownership interests.
- Led budgeting processes, monitoring expenses to optimize financial performance across all managed properties.
- Mentored junior property managers, guiding best practices in tenant relations and conflict resolution.
- Analyzed market trends to inform pricing strategies and improve occupancy rates for diverse property portfolios.
- Investigated and resolved any tenant complaints.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
SR. PROPERTY MANAGER
The Donaldson Group
11.2021 - 03.2024
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving resident concerns.
- Streamlined property management processes, driving greater efficiency and cost savings.
- Led and supported on-site staff, enhancing daily operations and customer service delivery.
- Oversaw multiple properties within the portfolio, demonstrating strong leadership and organizational skills.
- Coordinated building system maintenance and supervised vendor repairs to ensure quality standards.
- Ensured compliance with local, state, and federal housing regulations.
- Maintained accurate financial records by collecting, tracking, and reconciling rental payments.
REGIONAL PROPERTY MANAGER
Daro Realty, LLC
05.2015 - 11.2021
- Responsible for maintaining the integrity of the physical asset and maximizing the returns from the asset in accordance with the company's mission and objectives.
- Supervise all on-site personnel at properties assigned, maintain relationships with peers and all other departments within the company, suppliers, vendors, and others serving the company or the property.
- Assure adherence to operations manual, conduct formal site inspections of buildings interior and exterior, review rental applications and lease forms for accuracy and compliance with established policies and procedures.
- Approves and monitors rental rate recommendations for new leases and renewals based on current market information.
- Review and help develop annual property management plan and operating budget, review all monthly financial reports, approve payments/payroll.
- Handle employee training and assure that all supervised employees comply with the appropriate and procedures, ensure property files are records are maintained.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Established strong partnerships with local government agencies, streamlining permitting processes for construction projects or zoning changes as needed.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
ASSISTANT PROPERTY MANAGER
The Donaldson Group
10.2011 - 05.2015
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed security deposit refunds.
Education
Tax Credit Specialist -
National Center For Housing Management
07.2023
Reporting Course - undefined
National Center For Housing Management
Gaithersburg, MD06.2002
Fair Housing Seminar - undefined
National Center For Housing Management
Gaithersburg, MD04.2000
LPC Leasing & Marketing Course - undefined
National Center For Housing Management
Gaithersburg, MD03.2000
undefined
Montgomery College
Germantown, MD01.1997
Skills
- Expense control
- Tenant Retention
- Business management
- Bilingual
- Employee training
- Computer savvy
- Database software (Yardi, MRI, Rent Café, Anyone Home CRM, Modern Message, J Turner, HappyCo)
- Staff Supervision
- Budgeting and Financial Analysis
- Fair Housing Regulations
- Eviction Process
- Team Management
- Organization
- Financial management
- Excellent oral and written communication skills
- Highly organized
- Fluent in English & Spanish
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
Accomplishments
- Assisted in preparing the property for compliance inspections by coordinating maintenance, vendor services, and corrective actions.
- Supported inspection readiness by reviewing units, common areas, and compliance requirements, ensuring all deficiencies were addressed prior to inspection.
- Collaborated with management, service teams, and inspectors to resolve outstanding issues promptly.
- Contributed to the successful passing of inspection, resulting in the property being removed from the troubled list.
Certification
- EPA Lead Renovator & Repainting Supervisor Training - 2022-11
- Certified Tax Credit Specialist, National Center for Housing Management - 2023-07
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Awards
Bookkeeper of the year 2011 (Home Properties)
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/lisacompres-576805116
Timeline
SR. PROPERTY MANAGER
The Donaldson Group
10.2024 - Current
SR. PROPERTY MANAGER
The Donaldson Group
11.2021 - 03.2024
REGIONAL PROPERTY MANAGER
Daro Realty, LLC
05.2015 - 11.2021
ASSISTANT PROPERTY MANAGER
The Donaldson Group
10.2011 - 05.2015
Reporting Course - undefined
National Center For Housing Management
Fair Housing Seminar - undefined
National Center For Housing Management
LPC Leasing & Marketing Course - undefined
National Center For Housing Management
undefined
Montgomery College
Tax Credit Specialist -
National Center For Housing Management
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