Lisa Conley
Linthicum Heights,MD
Summary
Hardworking Front Desk Administrative Assistant who brings top-notch abilities in multitasking clerical work. Equipped to handle fast-paced large office operations with continuous flow of patients and assignments. Meticulous in completing tasks and always collaborating with team members to ensure a cohesive work environment.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Maryland Primary Care Physicians
03.2021 - Current
- Support office staff and operational requirements with administrative tasks.
- Place prescription refill requests and process prior authorization of specialty medication.
- Complete patient referrals to other medical specialists.
- Adhere to strict HIPAA guidelines to protect patient confidentiality.
- Assist patients in completing necessary medical forms and documentation.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Validate patient insurance, demographic and health history to keep information current.
Veterinary Administrative Assistant
Severn River Animal Hospital
05.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative/Sales Producer
Chamberlain Insurance Group
06.2016 - 05.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service Representative
Sacks Boyko Insurance Agency
07.2015 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Licensed Sales Producer
T.S Breck Financial Services
01.2009 - 06.2015
- Provided coverage option information to assist clients in protecting assets.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
GED -
North County Senior High School
Glen Burnie MD12.1999
Skills
- Proficient in Microsoft Office Suites
- Patient Information Assurance
- Professional Telephone Etiquette
- Front Desk Operations
- HIPAA Guidelines
- Mentor & Advise New Employees
- Patient Registration
- Critical Thinking
- Electronic Medical Record
- Office Supplies and Inventory
Timeline
Administrative Assistant
Maryland Primary Care Physicians
03.2021 - Current
Veterinary Administrative Assistant
Severn River Animal Hospital
05.2020 - 03.2021
Customer Service Representative/Sales Producer
Chamberlain Insurance Group
06.2016 - 05.2020
Customer Service Representative
Sacks Boyko Insurance Agency
07.2015 - 06.2016
Licensed Sales Producer
T.S Breck Financial Services
01.2009 - 06.2015
GED -
North County Senior High School
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