Lisa Conner
Ontario,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, in parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Excellent team player with the ability to adapt to various types of work environments. strong focus on reliability and punctuality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
WAREHOUSE ASSOCIATE
Nordstrom
Ontario
08.2018 - Current
- Preparing merchandise to ship to the allocated stores in a variety of departments including hanging, shoes, and housewares
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Reduced order processing time through effective organization and prioritization of tasks
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
CUSTOMER SERVICE
IT CALL CENTER
Pomona
07.2013 - 06.2014
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Performed troubleshooting and repaired customers android tablets
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
MARKETING AND DESIGN CONSULTANT
Garvey Wholesale Beverage
Rosemead
04.2009 - 02.2011
- Created all sign work, mailers, weekly ads, and handouts for the promotions
- Responsible for re-capping the weekly in store promotions and tastings to the distributor, including the number of bottles sold, customer feedback, a photo of the event and display with the model
- Prepared original and relevant options for clients suitable to individual requirements
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
ASSISTANT STORE MANAGER
VONS MARKETS
06.2005 - 03.2009
- Responsible for all store recruiting and training, sales forecasting, payroll, P&L reports, all front-end operations, all while ensuring the entire team delivered excellent customer service.
Education
DIPLOMA INTERNATIONAL -
POLYTECHNIC HIGH SCHOOL
Skills
- Completed AME (Achieving Management Excellence
- Diversity in the Workplace
- 20 years of customer service experience
- Fluent in all Microsoft applications
- Scheduling and Planning
- Multitasking proficiency
- Client Relationship Building
- Office Management
- Industry Networking
- Organizational capabilities
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Self Motivation
- Effective Communication
- Reliability
- Teamwork and Collaboration
Certification
- Certified Food Safety Manager
- HIPAA trained and certified
- Certified in OSHA compliance
- Certified in administering pre-employment drug screening (chain of custody)
Timeline
WAREHOUSE ASSOCIATE
Nordstrom
08.2018 - Current
CUSTOMER SERVICE
IT CALL CENTER
07.2013 - 06.2014
MARKETING AND DESIGN CONSULTANT
Garvey Wholesale Beverage
04.2009 - 02.2011
ASSISTANT STORE MANAGER
VONS MARKETS
06.2005 - 03.2009
DIPLOMA INTERNATIONAL -
POLYTECHNIC HIGH SCHOOL