Lisa Conner

Manager of Operations/CO Owner

Kentucky Fried Chicken, KFC

11.2015 - 03.2025

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Streamlined operational processes by implementing efficient workflow management strategies.
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Enhanced team productivity by providing effective training programs and performance management systems.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Managed cross-functional teams for successful project completion and timely delivery.
Partnered with vendors and suppliers to effectively manage and budget.
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Improved team morale with regular feedback sessions and recognition of outstanding performance.
Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Collaborated with co-owner on strategic planning initiatives for long-term business success.

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Manager of Operations/CO Owner

Education

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Manager of Operations/CO Owner

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