Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cultural Immersion Trip-Italy 2014
Timeline
Generic

Lisa Conner

Dubuque

Summary

Dynamic Restaurant Manager with a proven track record at Caroline's Restaurant, excelling in team management and customer engagement. Expert in operations management and complaint resolution, I foster a motivated staff and enhance customer satisfaction, ensuring exceptional dining experiences. Committed to continuous improvement and maintaining high service standards.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Caroline's Restaurant-Hotel Julien Dubuque
09.2016 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.

Server/Trainer/ Service Professional

Olive Garden
02.2002 - 10.2016
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Education

Bachelor of Arts - Criminal Justice

Loras College
Dubuque, IA
05-2007

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Complaint resolution

Accomplishments

    Graduate of 2023 Leadership Dubuque

    Developed effective training program for servers, hosts and bartenders

Certification

ServSafe Manager

ServSafe Alcohol

CPR

Cultural Immersion Trip-Italy 2014

I was nominated by my General Manager at Olive Garden to attend the Cultural Immersion Trip. I made it through the district and regional nominations where I was 1 of 33 people to attend the trip. We were able to tour the wineries of our distributors in different regions of Italy, tour Grano Padano cheese factories, and immerse ourselves in the traditions of Italian dining, rich history and breathtaking views. 

Timeline

Restaurant Manager

Caroline's Restaurant-Hotel Julien Dubuque
09.2016 - Current

Server/Trainer/ Service Professional

Olive Garden
02.2002 - 10.2016

Bachelor of Arts - Criminal Justice

Loras College

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