Lisa M. Ayala
Wesley Chapel,Florida
Summary
Well season in customer support with a track record of driving efficiency and supporting the company’s values and goals. Able to navigate through multiple systems at once including Sales Force, Excel, SAP Edge. Maintaining relationships with others on my team and management. Great reputation for resolving problems and taking criticism to improve customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Support (SRS)
VSP Vision Care
Melville, NY
11.2024 - 07.2025
- Manage multiple schedules, create daily routines with built-in-flexibility,
- Manage multiple systems including SAP, Edge, Sales Force, Excel
- Run multiple reports while giving exceptional customer service
- Build relationships with Account Executives to assist in sales.
- Help Account Executives understand past and present promo codes to ensure great sales.
- Assist Account Executives in navigating through multiple systems to ensure they are able to complete orders
- Placing frame orders for accounts
- Processing payments
- Explaining statements to accounts
Customer Care 1 Investment Manager
AppFolio
Santa Barbara, CA
04.2024 - 10.2024
- Managing client investments, assisting clients with navigating the AppFolio platform, scheduling client calls, managing client questions and concerns providing high-quality customer service, collaborating with cross-functional teams to address client inquiries and deliver timely solutions, Coordinated with team members to ensure consistent and accurate responses improving client satisfaction, Maintained a high level of professionalism while addressing complex client concerns.
Eye Technician/Optician/Receptionist
Insight Family Vision Care
Tinley Park, Il
10.2015 - 07.2018
- Prepping patient for the Doctor including Visual Field, Auto Refracting, Dilating Eyes, Scribing for Doctor, Optical Checking Prescriptions, Fitting Glasses/Contacts to Patients, Pull Patient Charts, Billing Insurances, Schedule and confirm appointments, Placed Lab orders for Glasses/Contacts. Greeted and checked-in patients, ensuring a welcoming and efficient front office Customer experience. Addressed patient questions and concerns delivering high-quality customer service. Assisted with patient check-out, including collecting payments and providing follow-up instructions. Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Customer Service Advocate
Cigna
Bourbonnais, Il
03.2017 - 09.2017
- Inbound and outbound customer calls regarding insurance coverage, policies, and claim adjustments.
Eye Technician/Optician/Receptionist
Spectrum Eye Institute
Joliet, IL
05.2011 - 12.2014
- Prepping patient for the Doctor including Visual Field, Auto Refracting, Dilating Eyes, Scribing for Doctor, Optical Checking Prescriptions, Fitting Glasses/Contacts to Patients, Pull Patient Charts, Billing Insurances, Schedule and confirm appointments, Placed Lab orders for Glasses/Contacts. Greeted and checked-in patients, ensuring a welcoming and efficient front office Customer experience. Addressed patient questions and concerns delivering high-quality customer service. Assisted with patient check-out, including collecting payments and providing follow-up instructions. Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
High School Diploma -
Kankakee Community College
03.2009
Bradley-Bourbonnais Community High School
05.2006
Skills
- Ability to work in fast pace environment while maintaining the expectation of the company’s values
- Provide exceptional customer service
- Coordinate with other departments to resolve customer issues to maintain customer satisfaction
- Ability to work with multiple monitors and systems
- Navigate excel, word, salesforce
- Critical Thinking
- Organizational Skills
Timeline
Customer Service Support (SRS)
VSP Vision Care
11.2024 - 07.2025
Customer Care 1 Investment Manager
AppFolio
04.2024 - 10.2024
Customer Service Advocate
Cigna
03.2017 - 09.2017
Eye Technician/Optician/Receptionist
Insight Family Vision Care
10.2015 - 07.2018
Eye Technician/Optician/Receptionist
Spectrum Eye Institute
05.2011 - 12.2014
High School Diploma -
Kankakee Community College
Bradley-Bourbonnais Community High School
Similar Profiles
LEVI JOHNSONLEVI JOHNSON
Senior Financial Analyst - FP&A at VSP Vision CareSenior Financial Analyst - FP&A at VSP Vision Care
Elaine Rivero DominguezElaine Rivero Dominguez
Finish Optical Technician at VSP Vision CareFinish Optical Technician at VSP Vision Care
Tessie AyalaTessie Ayala
Customer Service Representative at VSP Vision CareCustomer Service Representative at VSP Vision Care
Emily RamosEmily Ramos
Boba Barista at Boba MacsBoba Barista at Boba Macs
Angie VargasAngie Vargas
Elementary School Teacher at Senales De AmorElementary School Teacher at Senales De Amor