LISA COONEY
COLORADO SPRINGS,CO
Summary
Knowledgeable Practice manager with experience in urgent care, family medicine and vascular surgery. Forward-thinking professional bringing more than 12 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Well-versed in referral management and handling electronic health records. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER /Clinic Team Leader
BOUNDLESS
01.2017 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Communicated closely with patients, ensuring medical information was kept private.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Front Office / MA
CARLSBAD URGENT CARE
06.2016 - 12.2016
- Front office responsibilities including patient check-in, verification of insurance, etc
- Handling of co-payments, daily close out of funds
- Strong knowledge of PM and EHR software
- Training of new staff members on office protocols
- Back office responsibilities including ensuring rooms taking histories from patients, assessing vital signs, venipuncture, centrifuge operation, splint/DME application, injection/nebulizer administration, EKG, ear lavage, drug screens.
Inpatient Vascular Surgery Department
UC HEALTH VASCULAR SURGERY
05.2015 - 06.2016
- Responsibilities included surgical assisting in the OR, sterilization of surgical equipment
- Wound VAC Placement and Removal
- Compression Stocking Education
- Front office tasks including phone communication, appointment scheduling.
Private Family Practice
NORTH SPRINGS FAMILY MEDICINE
01.2013 - 05.2014
- Back office responsibilities including ensuring rooms taking histories from patients, assessing vital signs, venipuncture, centrifuge operation, splint/DME application, injection/nebulizer administration, EKG, ear lavage
- Spirometry / Peak flow
- Cryotherapy
- Sterile procedure assisting.
Education
Medical Assistant Diploma -
REMINGTON COLLEGE
Colorado Springs, COPhlebotomy Certification -
REMINGTON COLLEGE
Colorado Springs, COCPR Certification -
REMINGTON COLLEGE
Colorado Springs, COPresident's List - 4.0 GPA -
REMINGTON COLLEGE
Colorado Springs, COHigh School Diploma -
PINE CREEK HIGH SCHOOL
Colorado Springs, COSkills
- Records Management
- Policy and procedure development
- Continuous Improvement
- Electronic Health Records
- Schedule Management
- Workflow Planning
- Supplies Ordering
- Clinical Staff Management
- HIPAA Compliance
- Medical office administration
- Medical Billing
- Inventory Management
- Payment Collection
- Data Entry
- Procedure Assistance
- Phlebotomy
- Medical Terminology
- Patient Management
- EMR / EHR
- Medical billing and coding
- Diagnostic equipment expertise
- Wound care specialist
- Vital Sign Monitoring
- CPR
- Insurance Claims
Certification
- Registered Medical Assistant, American Medical Technologists, 12/17
- Registered Phlebotomist, 09/17
- CPR, 05/17
- Member, American Association of Medical Assistants, 06/12
- QMAP, 08/12
Timeline
PRACTICE MANAGER /Clinic Team Leader
BOUNDLESS
01.2017 - Current
Front Office / MA
CARLSBAD URGENT CARE
06.2016 - 12.2016
Inpatient Vascular Surgery Department
UC HEALTH VASCULAR SURGERY
05.2015 - 06.2016
Private Family Practice
NORTH SPRINGS FAMILY MEDICINE
01.2013 - 05.2014
Medical Assistant Diploma -
REMINGTON COLLEGE
Phlebotomy Certification -
REMINGTON COLLEGE
CPR Certification -
REMINGTON COLLEGE
President's List - 4.0 GPA -
REMINGTON COLLEGE
High School Diploma -
PINE CREEK HIGH SCHOOL