Administrative professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong verbal and written communication skills with an excellent customer service background. Detail-oriented, organized, and strong problem solver, works well in a team environment as well as independently and exceeds expectations. Able to juggle multiple priorities. Advanced knowledge in Real Estate Appraisal Analysis, USPAP, and Onboarding. Committed to implementing best practices and standards to deliver customer satisfaction. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Hi, I’m
Lisa Cooper
Denver,NC
Summary
Overview
11
years of professional experience
1
Certification
Work History
Penske Truck LeasingConover, NC
Maintenance Coordinator
01.2023 - Current
Job overview
- Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off-lease/on-lease Start R/O's
- schedule pick-ups and vendor outside work Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of customer
- Greet customers at the location and provide quality phone service
- Respond to customer inquiries regarding billing and scheduling
- Inventory Productivity Full oversight of inventory productivity
- Parts Ordering daily Receive and store parts in an organized and easily accessible manner
- Ensure warranty items are shipped and received on time,
- Process Analytics Perform process analyses and reviews
- Use systems such as ServiceNet or AS400 to understand operational dynamics for problem-solving and process improvement
- Procured pricing information from various vendors to support cost-effective purchasing.
Lisa Cooper, Community Bank Real Estate SolutionsHickory, NC
VP-Quality Assurance Manager
07.2015 - 11.2022
Job overview
- Responsible for conducting quality control reviews of residential valuations to ensure that all work has been completed in a timely and accurate manner
- Work in conjunction with Clients and Appraisers to develop workflow processes while maintaining compliance with USPAP, FNMA, and other regulatory boards
- Processes include addendums from clients, appraisal disputes, underwriting conditions as well and other escalated issues
- Review appraisals to ensure that complies with the client's policy and standards, Uniform Standards of Professional Appraisal Practice (USPAP), secondary market guidelines
- Discuss with appraisers any shortcomings and obtain revised reports
- Follow up to ensure timely receipt of reports Keep clients updated with the status and progress of files using excellent customer service
- Responsible for conducting and facilitating review, rejection, and addendum requests of escalated valuation orders to ensure optimum client satisfaction
- Responsible for ensuring that vendors and clients are performing their duties as required by USPAP and other regulatory authorities Implemented new quality assurance and customer service standards
- Tracked quality issues with external customers, suppliers, and internal plant operations
- Scheduled and chaired quality review meetings to review the effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction
- Analyze the reasonableness of appraisals to confirm the reported value is supported Maintain a thorough understanding of all compliance and risk-related topics outlined by regulatory authorities including Freddie Mac, Fannie Mae, FHA, and USDA
- Backup as company accounting manager – responsible for paying all vendors, receiving all incoming monies from clients, including processing credit cards, checks, and ACH data
- On-board new hires and clients Stay abreast of changes in regulatory requirements to ensure overall compliance Extensive knowledge of UCDP and EAD
- Established and tracked quality department goals and objectives
- Evaluated interactions between associates and customers to assess personnel performance
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Real Estate Advisory Services, IncHickory, NC
Appraisal Assistant
01.2013 - 07.2015
Job overview
- Assist in workflow and processing of appraisal requests
- Complete understanding of administrative practices, office procedures, and ability to communicate effectively both written and orally
- Maintain confidentiality with sensitive banking data between clients and outside vendors Appraisal software knowledge
- Maintain records, create and manage work logs, payments, and expenses
- Engage outside firms for data and information
- Developed more effective records management, the increased production output of appraisers Streamlined appraisal workflow
- Maintained high work volume and tight deadlines
- Assessed sales comparisons, production costs, and other values to determine accurate property values
- Answered customer questions and provided information about findings
- Checked previous descriptions, certifications, and official documentation against the current condition of the property
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Northern Arizona University
Bachelor of Business Administration (BBA) Business Administration and Management
University Overview
Gaston CollegeDallas, NC
Associate of Applied Science
University Overview
Gaston CollegeDallas, NC
Associate of Applied Science
University Overview
Skills
- Established strong relationships to gain support and effectively achieve results
- Developed innovative real estate website used by agents to market real estate
- Customer Service
- Microsoft Office
- Vendor Relationship Management
- Purchasing Oversight
- Billing and Accounting Support
- Cost and Budget Analysis
- Template Construction
- Training Procedures
- Evaluate Performance
- Multimedia Presentations
- Resource Allocation
- Customer Service Process Improvement
- Administration and Operations
- Financial Records
- Administrative Support
- Conflict Resolution Techniques
- Credit Card Transaction Processing
- Quality Control Policies
Certification
- NC Insurance Producer License
- SC Insurance Producer License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Maintenance Coordinator
Penske Truck Leasing
01.2023 - Current
VP-Quality Assurance Manager
Lisa Cooper, Community Bank Real Estate Solutions
07.2015 - 11.2022
Appraisal Assistant
Real Estate Advisory Services, Inc
01.2013 - 07.2015
Northern Arizona University
Bachelor of Business Administration (BBA) Business Administration and Management
Gaston College
Associate of Applied Science
Gaston College
Associate of Applied Science
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