Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Cooper

Milton,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly experienced in customer service and problem solving.

Overview

11
11
years of professional experience

Work History

Executive Assistant

FamiliesFirst Network
Pensacola, FL
02.2023 - 11.2023
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

Executive Assistant to the President

FamiliesFirst Network
Pensacola, FL
04.2013 - 01.2023
  • Organized and maintained the President's calendar, scheduling meetings and appointments.
  • Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations.
  • Greeted visitors to the office of the President and provided assistance as needed.
  • Assisted in drafting speeches and other communications for the President.
  • Handled confidential correspondence on behalf of the President.
  • Coordinated with internal departments to ensure smooth functioning of operations related to the President's office.
  • Maintained up-to-date records of all documents pertaining to the President's activities.
  • Compiled reports from various sources for review by the President.
  • Managed incoming calls and emails addressed to the President.
  • Provided administrative support such as filing documents, photocopying, ordering supplies.
  • Assisted in developing policies and procedures related to executive management.
  • Coordinated logistics for conferences and other events attended by representatives from the president's office.
  • Acted as a liaison between executive management and other departments within an organization.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Obtained signatures for financial documents and internal and external invoices.
  • Managed daily invoices, reports and proposals.
  • Leveraged word processing software to create proposals, letters and memos.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Took detailed notes in meetings and disseminated information afterward.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Prepared invoices and drafted memos for executives.
  • Delivered optimal administrative, customer service and case management support.

Education

Associate of Arts -

University of Maryland, Munich Campus
Munich, Germany
06.1986

Skills

  • Expense Reporting
  • Meeting Planning
  • Administrative Support
  • Staff Management
  • Customer Service
  • Invoice Processing
  • Office Management
  • Quality Control
  • Scheduling
  • Executive Support
  • Strong Problem Solver
  • Spreadsheet Tracking
  • Articulate and Well-Spoken
  • Conference Planning
  • Administrative Support Specialist
  • Professional and Mature
  • Office Administration
  • Meticulous Attention to Detail
  • Understands Grammar
  • Resourceful
  • Information Confidentiality
  • Interpersonal Communication
  • Multi-Line Phone Proficiency
  • Customer Service-Oriented
  • Travel Coordination
  • Appointment Setting
  • Payroll
  • Self-Starter
  • Proper Phone Etiquette
  • Conflict Management
  • Excel Spreadsheets

Timeline

Executive Assistant

FamiliesFirst Network
02.2023 - 11.2023

Executive Assistant to the President

FamiliesFirst Network
04.2013 - 01.2023

Associate of Arts -

University of Maryland, Munich Campus

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Lisa Cooper