Lisa Cooper
Fort Novosel,Alabama
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, bringing top-notch skills in analytical problem-solving and empowering work culture.
Overview
8
8
years of professional experience
Work History
Professional House Cleaner
Self-employed
2023.03 - 2024.01
- Wiped walls, decoration and appliances
- Disinfected and mopped bathrooms to keep houses sanitary and clean
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Uber Driver
Uber
2022.05 - 2023.03
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Associate
Bed Bath & Beyond
2021.11 - 2022.05
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Cross-trained and backed up other customer service supervisors
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Provided training and support to new associates to help provide high-quality customer service.
Team Member
McAlister's Deli
2021.06 - 2021.11
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Operated register to process payments and collect cash payment for order totals
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Server
Hildago's Mexican Restaurant & Cantina
2021.01 - 2021.06
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shift Leader
Long John Silver's
2015.11 - 2016.12
- Educated staff on organizational mission and goals to help employees achieve success
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Scheduled staff shifts to secure adequate coverage and productive workflows
- Trained new employees and delegated daily tasks and responsibilities
- Managed opening and closing duties, including restocking items and reconciling cash drawer.
Education
No Degree - Business Administration
Connors State College
Warner, OKNo Degree - Business Administration
Strayer University
Irving, TX12.2024
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Employee Training
- Schedule Preparation
- Money Handling
- Cash Register Systems
- Refunds and Exchanges
- Cash Drawer Management
- Complex Problem-Solving
- Retail Objectives
- Inventory Optimization
References
- Jarred Strellar, Manager, Bed Bath & Beyond, 405-810-9025
- Regina Ponder, Manager, McAlister's Deli, 405-534-9524
- Sammy Gusman, Manager, Hidalgo's Mexican Restaurant & Cantina, 405-887-2684
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Professional House Cleaner
Self-employed
2023.03 - 2024.01
Uber Driver
Uber
2022.05 - 2023.03
Customer Service Associate
Bed Bath & Beyond
2021.11 - 2022.05
Team Member
McAlister's Deli
2021.06 - 2021.11
Server
Hildago's Mexican Restaurant & Cantina
2021.01 - 2021.06
Shift Leader
Long John Silver's
2015.11 - 2016.12
No Degree - Business Administration
Connors State College
No Degree - Business Administration
Strayer University