Summary
Work History
Education
Skills
Work Preference
Interests
Timeline
Hi, I’m

Lisa Cooper

Fountain Inn,SC
Lisa Cooper

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

SMS Corporation

Manager
01 2018 - 08 2022

Job overview

  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

Golden Strip Learning Center

GED from General Education
02.2007

University Overview

  • Continuing education in [Subject]

Skills

  • Staff Management
  • Sales Techniques
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Brand Management
  • Process Improvement
  • Customer Service
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Training and Development
  • Self Motivation
  • Organizational Skills
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Effective Communication
  • Reliability
  • Adaptability
  • Problem-solving abilities
  • Professionalism
  • Computer Skills
  • Performance Evaluation
  • Team Collaboration
  • Schedule oversight
  • Attention to Detail
  • Teamwork and Collaboration
  • Time management abilities
  • Active Listening
  • Staff Training
  • Positive Attitude
  • Scheduling and Coordinating
  • Professional Demeanor
  • Hiring and Training
  • Multitasking Abilities

Work Preference

Work Type

Gig WorkContract Work

Work Location

Remote

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off4-day work week

Interests

Writing,Copywriting,Content creation,Editing,Reseach

Timeline

Manager
SMS Corporation
01 2018 - 08 2022
Golden Strip Learning Center
GED from General Education

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Lisa Cooper