LISA COOPER
La Palma,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Server
AYCE SUSHI
Huntington Beach, California
08.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed order processing and delivery to ensure timely service.
- Collaborated with kitchen staff to maintain food quality standards.
- Trained new servers on menu items and service protocols.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Engaged with customers to enhance their dining experience effectively.
- Resolved customer complaints promptly to ensure satisfaction levels remained high.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
CUSTOMER RELATION AT LUXURY JEWELRY BOUTIQUE
CV. Adiguna Setiawan Abadi
05.2021 - 09.2022
- Mastering knowledge and information related to the brand and share to respected customer
- Delivering excellent service to the customer based on brand guidelines
- Establishing contact and developing relationship with regular and new customer
- Maintaining database customer
- Delivering first class customer service and operational excellence
- Maintaining proper inventory controls
- Achieving phenomenal sales through the highest standards
CUSTOMER SERVICE SPECIALIST
PT. Indosat Ooredoo
09.2018 - 04.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
CUSTOMER SUPPORT & TELE SURVEY
PT. Grab Indonesia
11.2017 - 07.2018
- Responsible for answering questions and resolving customer complaints
- Listen to problems from drivers and passengers, observe the outline problems such as reasons for canceling orders and report them immediately to superviors
- Prepare product or service reports by collecting and analyzing customer information
- Perform administrative tasks involving changing driver information
TELE FINANCIAL CONSULTANT
PT. AXA Life Indonesia
08.2017 - 11.2017
- Contacting existing or potential customers to let them know a product
- Offering products from our company via telephone to potential customers
- Follow up on customers after getting to know the product
- Answering questions about the product and the company
- Update customer information
TELE MARKETING & SALES SUPPORT
PT. Trijaya Pratama Future
12.2015 - 12.2016
- Contact potential customers to schedule appointments to promote companies, products and services
- Updating and maintaining customer account records in client database
- Collaborate with marketing team to prepare marketing strategy materials
- Assist and support sales representatives to deliver sales presentations to current or prospective customers
SALES PROMOTION COORDINATOR
PT. Djarum Tbk
04.2014 - 11.2015
- Conduct target research for events, clients and markets
- Attend meetings and share ideas in brainstorming sessions
- Developed ideas for promotional marketing
- Liaise with clients, other agency staff, and external suppliers of goods and services
- Promote products in booths at events
- Prepare and submit monthly sales reports
CASHIER
PT. Trans Retail Indonesia
02.2013 - 08.2013
- Serving cash registration and handling cash transactions with customers
- Scan goods and collect payments
- Issuing receipts, refunds and voucher exchanges
- Keep transaction reports
- Pleasing customers to ensure satisfaction
Education
High School Diploma -
SMA 1
Palangkaraya01.2011
JUNIOR HIGH SCHOOL -
Negri 243
Jakarta01.2008
ELEMENTARY -
Negri 03
Jakarta01.2005
Skills
- Client interaction and engagement
- Team collaboration
- Effective communication
- Client relations
- Problem solving
- Microsoft Office proficiency
Languages
English
Professional
Timeline
Server
AYCE SUSHI
08.2023 - Current
CUSTOMER RELATION AT LUXURY JEWELRY BOUTIQUE
CV. Adiguna Setiawan Abadi
05.2021 - 09.2022
CUSTOMER SERVICE SPECIALIST
PT. Indosat Ooredoo
09.2018 - 04.2021
CUSTOMER SUPPORT & TELE SURVEY
PT. Grab Indonesia
11.2017 - 07.2018
TELE FINANCIAL CONSULTANT
PT. AXA Life Indonesia
08.2017 - 11.2017
TELE MARKETING & SALES SUPPORT
PT. Trijaya Pratama Future
12.2015 - 12.2016
SALES PROMOTION COORDINATOR
PT. Djarum Tbk
04.2014 - 11.2015
CASHIER
PT. Trans Retail Indonesia
02.2013 - 08.2013
High School Diploma -
SMA 1
JUNIOR HIGH SCHOOL -
Negri 243
ELEMENTARY -
Negri 03
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