Lisa Coplen
Discovery Bay,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
General Manger
The Home Depot Distribution Center
02.2019 - 08.2022
- Lead team of 250 employees and oversaw all activities for a million square foot warehouse. .
- Maximized efficiency by coaching and mentoring managers on Leadership principles, Distribution expectations, company procedures and operational systems. Set performance goals and provided regular feedback to Leaders.
- Developed effective business plans to align strategic decisions with long-term objectives. Monitored and analyzed key performance indicators to track buildings performance and efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Fostered positive work environment that promoted teamwork, motivation and professional growth.
- Monitored building to validate safety policies for warehouse were being followed and validated employees were trained applicable policies.
District Merchandising Execution Manager
The Home Depot
12.2008 - 02.2019
- Responsible for successful implementation and execution of all Merchandising services activities within district. Activities included General service, Projects, Resets and inventory Management.
- Designed Event Space for Seasonal events such as Holiday, Halloween and Patio in multiple locations. Communicated vision of events to Store leadership, District Manager and Regional Merchant. Executed events in multiple stores at same time through Merchandising teams at locations. Validated events met expectations of Merchants, Suppliers and Store leadership teams during store visits
- Optimized store displays and appearance via strategic merchandising.
- Developed productive relationships with suppliers, key point of contact for District. Coordinated Product knowledge training for Merchandising teams.
- Recruited, trained and lead skilled team of 150 associates located in 10 different store locations and 3 traveling teams to meet companies Merchandising Objectives in multiple locations. Accountable for overall performance of team of managers supervisors and associates that operate during day and night.
Store Manger
The Home Depot
06.2006 - 12.2008
- Managed big box store environment that generated fifty million in sales revenue annually. Analyzed and interpreted sales and financial reporting to assess opportunities and determine successes in department's key areas to provide guidance to store team to constantly improve. Reviewed and analyzed store's shrink and safety performance.
- Responsible for achieving profitability of store by coaching and developing associates to drive sales by providing great customer service, resolving people issues and utilizing P&L to track results.
- Maintained strong knowledge in Home Improvement to assist customers with their needs and solve their problems.
- Ground engaged and took active role in all aspects of the business including sales and profit drivers, operational excellence and the people side of the business.
- Coached and trained store management and associates on operational processes, merchandising standards and store appearance.
- Conducted store walks with assistant store manager and department supervisors to assess sales, service and profitability opportunities, and implemented game plans to accomplish necessary improvements.
Education
High School Diploma -
Gilroy High School
Gilroy, CANo Degree -
Gavilan College
Gilroy, CASkills
- Customer Experience
- Store Management
- Visual Merchandising
- Space Planning
- Coaching
- Communication
- Microsoft Office
- Team Effectiveness
- Strategic planning
- Succession planning
- Leadership
- Presentations
- Microsoft Excel
- Staff Development
- Manage Budgets
- Customer Service
- Microsoft Outlook
- Project Planning
- Profit and Loss Accountability
- Employee Counseling
- Serve Customers
- In-Store Support
- Supplier Audits
- Floor Set Design
- Store Maintenance
- Team Leadership
- Inventory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
General Manger
The Home Depot Distribution Center
02.2019 - 08.2022
District Merchandising Execution Manager
The Home Depot
12.2008 - 02.2019
Store Manger
The Home Depot
06.2006 - 12.2008
High School Diploma -
Gilroy High School
No Degree -
Gavilan College
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