Lisa Corbin
South Miami,FL
Summary
Diligent Communications Manager with 34-year progressive career across both internal and external communications. Offering excellent management and organizational skills to coordinate multiple, concurrent projects. Articulate writer with talent for creating engaging content. Go-getter eager to utilize analytical and research skills. Adept at event planning and social media management.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Communications Manager
South Miami Police Department
01.2015 - Current
- Produced internal communications for annual reports.
- Developed communications strategies to drive forward progress in public relations through social media presence and aligned posts to include community events and personnel achievements/accolades.
- Effectively rolls out new computer system projects and maintains system administrator status.
- Oversaw team of communications professionals with focus on achieving and maintaining positive PR results.
- Organized Annual Safe Streets Halloween community event visited by thousands.
- Assigned new special projects by the Chief of Police or his designee.
Crime Analyst
South Miami Police Department
01.2005 - Current
- Created useful and timely intelligence reports to support field & criminal investigation operations.
- Created BOLOS for dissemination.
- Briefed upper-level personnel on crime trends.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Communications Supervisor
South Miami Police Department
01.1996 - Current
- Built highly-efficient communications team through ongoing coaching and professional development opportunities.
- Supervised and coordinated daily operations of communication shifts of up to seven communications officers.
- Built and maintained relationships with other government agencies and leaders.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Established and enforced employee performance policies.
Lead Worker
South Miami Police Department
02.1995 - Current
- Helped in development of new procedures and processes to improve work performance.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for seven employees.
- Taught in-house employees strategies for successful internal and external communications.
Communications Training Officer
South Miami Police Department
01.1991 - Current
- Developed, planned and implemented training programs.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Provided coaching and mentoring to employees.
- Trained and mentored a number of new personnel hired to fulfill vacant communications officer positions.
- Developed lesson plans, instructional materials and written practice tests for communications training courses.
Communications Officer
South Miami Police Department
01.1989 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Proven ability to learn quickly and adapt to new situations.
Education
Criminal Justice
Miami Dade College
Miami, FLHigh School Diploma -
Miami Sunset Senior High School
Miami, FL06.1988
Skills
- Program Development
- Creative Messaging
- Critical Thinking
- Internal and External Communications
- Social Media Platforms
- Manage Events
Certification
- Certified Communications Training Officer
- Certified 911 Public Safety Telecommunicator, Department of Health
- RMS/MCT/CAD System Administrator
- FDLE Agency TAC/LASO/FLACON System Administrator
- MDPD Local System Administrator
- DAVID System Administrator
- Aform System Administrator
- Key-Trak System Administrator
Recognitions
- FPCA Dispatcher of the Year Award 2023
- LEO Recipient - Support Services 2013
- LEO Finalist - Support Services 2010
- LEO Nominee - Support Services 2009
Timeline
Communications Manager
South Miami Police Department
01.2015 - Current
Crime Analyst
South Miami Police Department
01.2005 - Current
Communications Supervisor
South Miami Police Department
01.1996 - Current
Lead Worker
South Miami Police Department
02.1995 - Current
Communications Training Officer
South Miami Police Department
01.1991 - Current
Communications Officer
South Miami Police Department
01.1989 - Current
Criminal Justice
Miami Dade College
High School Diploma -
Miami Sunset Senior High School
- Certified Communications Training Officer
- Certified 911 Public Safety Telecommunicator, Department of Health
- RMS/MCT/CAD System Administrator
- FDLE Agency TAC/LASO/FLACON System Administrator
- MDPD Local System Administrator
- DAVID System Administrator
- Aform System Administrator
- Key-Trak System Administrator
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