Lisa Cordero, RN, CCM, FCN

• This position is a combined position reporting directly to the Management of BCBS of Texas with a 40% responsibility to the JBS Corporate team.
• Unique position establishes face to face patient advocacy with patient and occasionally the provider, creating a blend of community based nurse, utilization review and patient/provider advocate.
• General intentions of the position; Increase and promote patient understanding of chronic conditions, improve health literacy, remove barriers to successful disease self management, promote gap closure of chronic conditions following HEDIS guidelines.
• Achieves the best care at the right time while monitoring outcomes.
• Established a blend of business, health system and cultural specific advocacy.Effective counseling in health maintenance and disease management.
• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Delivered high-quality and compassionate treatment to indigent and low-income patient community.
• Ensured HIPAA compliance.
• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
• Wrote successful grant for $3,000.00 from State of PA for Fitness equipment to implement within JBS population. (copy can be provided for review).
• Participated in the creation of unique Church to workplace organization to support the social and spiritual needs of the JBS employees.
• Created unique opportunity to link farm fresh produce at reduced cost to JBS employees. (ongoing)
• In process to promote on site medical care to reduce patient access barriers utilizing culturally competent physicians.
• Provide necessary health education training for all patients.
• Developed patient care plans, including assessments, evaluations and nursing diagnoses.
• Supported patients with customized patient teaching tools.

Chronic patient care for Assistant Living/Retirement home for Sisters of St. Joseph, adeptly handling all aspects of treatment from medication to wound care to monitoring for 27 bed unit.

Assessed need for, ordered, obtained and interpreted appropriate lab tests.

Often commended for maintaining the safety, respect and dignity of residents.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's common to our geriatric population.

provide empathy, support, friendship, spiritual support to all patients at St Joseph's Villa.

•Telephonic Case manager of a nationally, large and special account.

•Maintained proficient to distinguished rating on yearly evaluations.

•Highly effective communication with administrative/hospital departments, nursing, physicians, pharmaceutical representatives, home care facilities.

•Effectively assessed clients, discussed goals and strategies to meet multiple client needs, re-evaluate as necessary and revised plan as needed. Referred clients to appropriate community resources to facilitate recovery and independence. Maintained empathetic and sensitive client rapport.

•Participate in company workgroups, oncology workgroups, and roundtable presenter.

•Provide care to patients via telephone, assisting them in determining the urgency of care needed, giving health information and advice to callers. The goal is to reduce unnecessary emergency department visits and provide information for self-care and symptom management.

•Provide distant patient education, telephone triage and advice, coordination of home care services.

•Cared for cardiac surgery clients in immediate pre operative phase until transplant.

•Maintained patients living on unit prior to heart transplant, on variety of inotropic medications with frequent assessment of cardio-respiratory systems. Excellent rapport with heath care team members to achieve best client outcomes.

•Effective in instructing clients in maintenance of cardiac health.

• Completed ACLS certification.

•Adept in client instruction, family and social issues pertaining to end of life fears, and able to care for wide range of clients with respect to age, culture, life experience.