Lisa Corey
JERSEY VILLAGE,TX
Summary
Dynamic community management professional with a proven track record of delivering exceptional results through strategic team collaboration and engagement. Expertise in managing resident relations, coordinating impactful events, and ensuring seamless operational processes to enhance community satisfaction and cohesion. Highly reliable and adaptable, with strong skills in conflict resolution, property management software, and cultivating positive community environments. Committed to consistently achieving goals while addressing the evolving needs of diverse communities.
Overview
18
18
years of professional experience
Work History
Assistant Community Manager
Madera Residential
07.2020 - Current
- Worked under the general supervision of the community leader and served as the second ranking associate at a property.
- Collected all rent from residents and other income and posted for 596 unit property.
- Completed statements of deposit activity and performed inspection of recently vacated apartments.
- Handled rent collection problems, managed files on each resident; assisted the community leader to address and resolve internal and external issues of associates, residents, and vendors.
- Leased apartments when needed and supervised leasing personnel.
- Scheduled work orders and make ready maintenance with facilities and housekeeping.
- Assumed the duties of a community leader in the Leader’s absence.
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Leasing Specialist
Madera Residential
07.2019 - 07.2020
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 596 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
Leasing Specialist
Olympus Property
07.2017 - 06.2019
- Rented apartment units at the assigned property to prospective residents.
- Replied to phone and e-mail inquiries from prospective residents using standard sales techniques to encourage a visit to the community.
- Received all information from prospective residents after they had indicated a desire to move to the property.
- Completed all paperwork and computer entries associated with leasing activities.
- Contacted prospective resident of approval/disapproval, assisted them in completing the lease and receiving initial rent and deposit payments.
- Prepared and maintained files for each resident.
- Contacted residents with expiring leases to discuss and encourage renewal of the lease.
- Assisted others in marketing efforts in the community to promote the property positively and help bring in prospective residents.
- Promoted good resident relations through courteous and timely response to resident needs and concerns.
Office Manager/Bookkeeper & Administrative Assistant
SETX Marketing Solutions
06.2015 - 10.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained and processed invoices, deposits, and money logs.
Business Manager, Accounting
American Campus Communities
10.2007 - 01.2015
- Directly supervised accounting staff, attended weekly meetings, maintained daily contact with staff and coordinated meetings and special events as appropriate.
- Provided professional staff with career development opportunities, and assisted with all business functions related to operations.
- Compiled reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business.
- Verified, allocated, and posted details of business transactions to subsidiary accounts in journals and computer files from documents such as sales slips, invoices, receipts, check stubs, and computer printouts as well as coded bills for payment.
- Summarized details in separate ledgers or computer files and transferred data to general ledger.
- Reconciled and balanced over 800 accounts, prepared accounting reports as requested, and completed records to or through trial balance.
- Created and delivered delinquent rent statements to residents and financial aid advisors. Collected rent from current residents as well as any monies owed from old residents.
- Filed evictions and writs with the court.
- Completed security deposit refunds and processed month end close.
Education
High School Diploma -
Northbrook High School
Houston, TX05.1992
BBA - Business Administration
University of Phoenix-Online Campus
Phoenix, AZSkills
- Account Reconciliation
- General Ledger Accounting
- Office Management
- Property Leasing
- Property Management, Problem Solving, Customer Service, Retail Management, Marketing, Administrative, Accounts Payable, Accounts Receivable, Collections, Billing (10 years)
- Payment processing
- Property Management software
- Marketing and sales
- Records and database administration
Languages
English - Expert
Links
https://www.linkedin.com/pub/lisa-corey/9/517/a3b
Additional Information
- Technical Skills
- Microsoft Office Suite, QuickBooks, MRI, AMSI, PeopleSoft, OneSite, 10 key-touch
Timeline
Assistant Community Manager
Madera Residential
07.2020 - Current
Leasing Specialist
Madera Residential
07.2019 - 07.2020
Leasing Specialist
Olympus Property
07.2017 - 06.2019
Office Manager/Bookkeeper & Administrative Assistant
SETX Marketing Solutions
06.2015 - 10.2016
Business Manager, Accounting
American Campus Communities
10.2007 - 01.2015
High School Diploma -
Northbrook High School
BBA - Business Administration
University of Phoenix-Online Campus
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