Lisa Coricelli
Palm Bay,FL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Medical Data Systems Inc
Vero Beach, FL
03.2010 - 11.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Analyzed operational workflows to identify areas for improvement, resulting in enhanced productivity.
- Facilitated regular team meetings to promote communication and address operational challenges effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Defined clear targets and objectives and communicated to other team members.
Branch Manager
Citifinancial
Fort Pierce Fl
03.1998 - 03.2010
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Developed and implemented strategic plans to enhance customer service and satisfaction.
- Trained and mentored team members, fostering a culture of continuous improvement and performance excellence.
- Analyzed branch performance metrics to identify opportunities for operational efficiency and growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Education
Business Management - Business Management
University of Tennessee
Knoxville, TNMedical Assistant
Keiser University
Fort Lauderdale, FLSkills
- Office administration
- Staff training
- Account reconciliation
- Training and coaching
- Employee supervision
- Operations management
- Credit and collections
- Workflow optimization
- Office equipment maintenance
- Human resources
- Performance monitoring
- Contract negotiations
- Administrative support
- Operational support
- Office management software
- Organizational skills
- Office management
- Clear oral/written communication
- Clerical support
- Data entry
- Team supervision
- Mail handling
- Performance improvement
- Regulatory compliance
- Policy implementation
- Employee training
- Compliance monitoring
- Conflict management
- Team bonding
- Report preparation
- Staff hiring
- Banking operations
- Phone and email etiquette
- Multitasking and organization
- Team leadership
- Accounts payable and receivable
- Handling complaints
Languages
English
Timeline
Assistant Manager
Medical Data Systems Inc
03.2010 - 11.2025
Branch Manager
Citifinancial
03.1998 - 03.2010
Business Management - Business Management
University of Tennessee
Medical Assistant
Keiser University