LISA CORTEZ
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Pinnacle Peak Medical Billing
Cottonwood , AZ
2020.07 - 2022.05
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records and preparing correspondence.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Optician
CAMP VERDE EYE CARE
Camp Verde , AZ
2018.01 - 2020.04
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Cross trained to fill in as receptionist and ophthalmic technician.
Optical Manager
SEDONA EYE CARE
Sedona , AZ
2014.08 - 2017.09
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
Office Manager
CLEAN N FRESH CLEANING SERVICE
Phoenix , AZ
2013.05 - 2013.11
- Responsible for administrative and general office duties; preparation of files and filing, data entry, light bookkeeping, answering phones, customer service, and employee scheduling
- Also responsible for faxing, mail preparation, appointment setting, marketing preparation and prospecting, confirmation calls and quality call backs
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Owner/Operator
PUTT’N ON THA GLITZ BOUTIQUE
Casa Grande , AZ
2012.01 - 2012.12
- Owned and operated a boutique specializing in women’s accessories and home décor that were hand-embellished with Swarovski Crystals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Capitalized on social media platforms to increase market awareness.
Property Manager
DNC PARKS AND RESORTS, Yosemite
National Park , CA
2008.01 - 2011.01
- Provided property management for 315 units that housed 640 employees
- Oversaw the daily activities of two supervisors and sixteen sanitation janitors and groundskeepers
- Offered supportive leadership and effective coaching to facilitate continuous learning and skill development of team members, maintaining a competent and motivated team while maximizing productivity and team member retention
- Coordinated and oversaw the purchase and distribution of operating supplies and expandable hardware
- Monitored housing space assignments, transitions, timely check out procedures, and conduct inspections on a regular basis
- Supervised and coordinated the activities of the crew to ensure that all housekeeping and grounds work were complete, and that all areas were above standards.
Education
No Degree - English Literature
California State University - Fresno
Fresno, CANo Degree - English Literature
Humboldt State University
Arcata, CAAssociate of Arts - English Literature
College of The Sequoias
Visalia, CA1995
High School Diploma -
Mt. Whitney High School
Visalia, CA1991
Skills
- Multitasking and Organization
- Clerical Support
- Time Management
- Account Posting
- Verbal and Written Communication
- Alphanumeric Entry
- 10-Key
- Data Entry Knowledge
- Electronic Health Records Systems
- Credit Card Payment Processing
Timeline
Data Entry Clerk
Pinnacle Peak Medical Billing
2020.07 - 2022.05
Optician
CAMP VERDE EYE CARE
2018.01 - 2020.04
Optical Manager
SEDONA EYE CARE
2014.08 - 2017.09
Office Manager
CLEAN N FRESH CLEANING SERVICE
2013.05 - 2013.11
Owner/Operator
PUTT’N ON THA GLITZ BOUTIQUE
2012.01 - 2012.12
Property Manager
DNC PARKS AND RESORTS, Yosemite
2008.01 - 2011.01
No Degree - English Literature
California State University - Fresno
No Degree - English Literature
Humboldt State University
Associate of Arts - English Literature
College of The Sequoias
High School Diploma -
Mt. Whitney High School
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