LISA CORTEZ
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Pinnacle Peak Medical Billing
Cottonwood, AZ
07.2020 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records and preparing correspondence.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Optician
CAMP VERDE EYE CARE
Camp Verde, AZ
01.2018 - 04.2020
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Cross trained to fill in as receptionist and ophthalmic technician.
Optical Manager
SEDONA EYE CARE
Sedona, AZ
08.2014 - 09.2017
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
Office Manager
CLEAN N FRESH CLEANING SERVICE
Phoenix, AZ
05.2013 - 11.2013
- Responsible for administrative and general office duties; preparation of files and filing, data entry, light bookkeeping, answering phones, customer service, and employee scheduling
- Also responsible for faxing, mail preparation, appointment setting, marketing preparation and prospecting, confirmation calls and quality call backs
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Owner/Operator
PUTT’N ON THA GLITZ BOUTIQUE
Casa Grande, AZ
01.2012 - 12.2012
- Owned and operated a boutique specializing in women’s accessories and home décor that were hand-embellished with Swarovski Crystals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Capitalized on social media platforms to increase market awareness.
Property Manager
DNC PARKS AND RESORTS, Yosemite
National Park, CA
01.2008 - 01.2011
- Provided property management for 315 units that housed 640 employees
- Oversaw the daily activities of two supervisors and sixteen sanitation janitors and groundskeepers
- Offered supportive leadership and effective coaching to facilitate continuous learning and skill development of team members, maintaining a competent and motivated team while maximizing productivity and team member retention
- Coordinated and oversaw the purchase and distribution of operating supplies and expandable hardware
- Monitored housing space assignments, transitions, timely check out procedures, and conduct inspections on a regular basis
- Supervised and coordinated the activities of the crew to ensure that all housekeeping and grounds work were complete, and that all areas were above standards.
Education
No Degree - English Literature
California State University - Fresno
Fresno, CANo Degree - English Literature
Humboldt State University
Arcata, CAAssociate of Arts - English Literature
College of The Sequoias
Visalia, CA1995
High School Diploma -
Mt. Whitney High School
Visalia, CA1991
Skills
- Multitasking and Organization
- Clerical Support
- Time Management
- Account Posting
- Verbal and Written Communication
- Alphanumeric Entry
- 10-Key
- Data Entry Knowledge
- Electronic Health Records Systems
- Credit Card Payment Processing
Timeline
Data Entry Clerk
Pinnacle Peak Medical Billing
07.2020 - 05.2022
Optician
CAMP VERDE EYE CARE
01.2018 - 04.2020
Optical Manager
SEDONA EYE CARE
08.2014 - 09.2017
Office Manager
CLEAN N FRESH CLEANING SERVICE
05.2013 - 11.2013
Owner/Operator
PUTT’N ON THA GLITZ BOUTIQUE
01.2012 - 12.2012
Property Manager
DNC PARKS AND RESORTS, Yosemite
01.2008 - 01.2011
No Degree - English Literature
California State University - Fresno
No Degree - English Literature
Humboldt State University
Associate of Arts - English Literature
College of The Sequoias
High School Diploma -
Mt. Whitney High School
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