Microsoft
Lisa Cortez
Lompoc,CA
Summary
- Established good working relationships with customers/clients.
- Developed new quality standards for better quality performance and reliability.
- Ability to organize, prioritize and work under extreme work pressure, heavy workload and deadlines.
- Strong personal communications skills
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
1
1
Language
Work History
Housing Advocate
AmeriCorps VISTA
03.2023 - Current
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Organized community outreach events to identify individuals experiencing homelessness or at risk of losing their homes due to financial hardship or other challenges.
- Contributed to development of new housing policies by providing input during local government meetings and public hearings.
- Streamlined application process for rental assistance programs by assisting clients with paperwork completion and submission.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
Merchandiser/GSR
Quest Service Group
02.2020 - 12.2023
- Reset remodel, Retail Merchandising
- Planograms
- Labeling
- Fixtures installment etc
- Establish good working environment
- Strong communication with store managers
- Ability to provide positive attitude
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Team Caption/Lead
TROC
07.2018 - 09.2024
- Lead team of 20+ employees
- Direct them in direction where assignments are assigned
- GSR nightly paperwork
- Facilitated open communication with store leadership regarding merchandising successes and areas for improvement, fostering a culture of continuous learning and growth.
- Developed comprehensive knowledge of products within assigned departments, becoming a trusted resource for customers seeking assistance or recommendations.
- Maintained accurate pricing and signage, ensuring a seamless shopping experience for customers.
- Established strong relationships with vendors, negotiating favorable terms for product delivery and returns.
- Adhered to safety guidelines when constructing displays and moving merchandise, minimizing risks for both staff and customers.
- Assisted in the training and development of new merchandising associates, fostering a collaborative work environment.
- Improved product visibility through strategic use of planograms and display techniques, maximizing sell-through rates.
Housekeeper
GHC of Lompoc
04.2014 - 11.2017
- Clean residents living quarters on daily basis
- Sweep, mop and dust
- Empty trash
- Window cleaning
- Assist in resident personal laundry
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Receptionist
Low Cost Maintenance
08.2008 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Early Childhood Education -
Santa Barbara City College
Santa Barbara, CAPsychology -
Allan Hancock College
Lompoc, CASkills
- Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
- Problem solving - Resolves in-depth queries in methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality
- Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in timely and professional manner
- Systems knowledge - Experience in preparing and analyzing reporting data for management accurately and to timescales
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
References
- Michelle Bassett, Imerys Corp, (805)717-1863
- Wayne Frelot, AmeriCorps, (805)944-6602
Timeline
Housing Advocate
AmeriCorps VISTA
03.2023 - Current
Merchandiser/GSR
Quest Service Group
02.2020 - 12.2023
Team Caption/Lead
TROC
07.2018 - 09.2024
Housekeeper
GHC of Lompoc
04.2014 - 11.2017
Receptionist
Low Cost Maintenance
08.2008 - 05.2024
Early Childhood Education -
Santa Barbara City College
Psychology -
Allan Hancock College
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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