Lisa Cosby
Augusta,GA
Summary
Personable and dedicated Senior Support Specialist and Administrative Lead with extensive experience in collecting and handling payment and payment processors. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Senior Technical Support and Admin Lead
Carbon 6 Technologies
New York, NY
01.2021 - Current
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Explained benefits, features and recommendations to maximize client retention
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Relayed customer feedback to cross-functional teams to improve products and services
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts.
Certified Health Coach
Independent Employer
Augusta, GA
10.2017 - Current
- Improved general health of clients by sharing nutrition information and fitness tips
- Monitored clients' progress and compared to pre-determined health targets
- Gathered health data from clients using self-assessment tools
- Collaborated with clients to develop plan of action based on health goals
- Implemented communication strategies and resources to achieve objectives
- Communicated with clients to determine goals and performed client assessments
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Offered clients educational information, including materials on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Assisted clients with developing reasonable diets and nutritional guidelines.
Chief Administrative Officer
Vintson Construction Company
Evans, GA
01.1994 - Current
- Organized and coordinated administrative activities such as board meetings, staff meetings, budgeting, financial management, personnel management, recordkeeping, and compliance with applicable laws
- Developed and implemented policies, procedures, and practices to ensure efficient operations of the organization
- Prepared reports for senior leadership on operational performance metrics and strategic objectives
- Drafted correspondence on behalf of senior leadership; responded promptly to inquiries from customers or clients
- Supervised administrative staff to ensure tasks were completed accurately and efficiently according to established timelines
- Maintained relationships with external partners such as vendors, suppliers, contractors
- Reviewed contracts before they were signed in order to ensure compliance with company policy.
Dental Assistant
Dr. John Jopling, DDS
Augusta, GA
10.1990 - 01.1994
- Handled billing inquiries from insurance companies regarding claims submitted by the office
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Kept accurate records of dental treatments provided for each patient's visit
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Educated patients on proper oral hygiene techniques and habits
- Took digital X-rays of teeth using radiographic equipment
- Helped maintain inventory levels of all dental supplies used in day-to-day operations
- Sterilized instruments according to established guidelines and protocols
- Instructed patients about postoperative instructions prescribed by their dentist
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Fabricated temporary crowns or bridges from impressions taken by the dentist
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Greeted patients upon arrival at the office and escorted them to an examination room
- Laid out dental instruments and equipment before procedures
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Checked with participants throughout procedures to help alleviate anxiety
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
International Sports Science Association
CA03.2020
International Sports Science Association
CA02.2020
International Sports Science Association
CA05.2019
Health Coaching Institute
09.2018
Precision Nutrition
Skills
- Communication and Interpersonal Connection
- Motivational and Dynamic
- Relationship and Community Building
- Progress Monitoring and Goal Attainment
- Customer Service
- Dependable and Punctual
- Reliable and Responsible
- Life-Long Learner
- CRM
- Problem Resolution
- Credit card payment processing
- Problem-solving abilities
- Retail sales customer service
- Technologically savvy
- Proficient in fast fast-paced start up environment
- Remote Support
- Escalation management
- Troubleshooting and diagnosis
- Customer Support
Timeline
Senior Technical Support and Admin Lead
Carbon 6 Technologies
01.2021 - Current
Certified Health Coach
Independent Employer
10.2017 - Current
Chief Administrative Officer
Vintson Construction Company
01.1994 - Current
Dental Assistant
Dr. John Jopling, DDS
10.1990 - 01.1994
International Sports Science Association
International Sports Science Association
International Sports Science Association
Health Coaching Institute
Precision Nutrition
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