Lisa Cosgrave
Abington,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Senior Client Coordinator
Ideal Image Massaschusetts
03.2024 - Current
- Provided leadership, guidance and support to staff members.
- Responded to customer requests for products, services, and company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
Client Coordinator MK Flt
Ideal Image
10.2019 - 03.2024
- Supervised reception and administrative handling of customer inquiries, appointments and clerical support
- Managed ongoing list of potential clients in Salesforce
- Retained clients through upselling and sales follow-up abilities
- Established and oversaw administrative procedures to meet objectives set by senior management
- Verifies client information, medical history, and confirming purpose of visit in accordance with protocols
- Prepare and/or update the client's medical record for their treatment
- Establishes and maintains rapport with clients to ensure overall customer service satisfaction
- Works collaboratively with other cross functional teams and departments
- Works with clients to relay instructions from medical professionals and answer questions about treatments
- File management including creation of medical charts, filing, ensuring effective documentation, storage management
- Ensures a thorough understanding of company policies and procedures.
Data Entry
Clean Harbors
07.2015 - 01.2016
- My duties at Clean Harbors consisted of high volume detail oriented data entry with strict deadlines, answering phone lines, copying, transcription, and help with general office duties
- Referred unresolved grievances to designated departments for further investigation
- Resolved service, pricing and technical problems by asking clear and specific questions
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases.
Data Entry
Databank IMX
02.2014 - 11.2014
- My duties consisted of strictly data entry
- This job helped me sharpen my typing skills and proficiency even further
- Mastery of customer systems and databases.
Researcher
Infinata, Inc
07.2012 - 02.2013
- My duties at Infinata consisted of research using Google, LinkedIn, and similar to gather and update information for the company database
- This position was mostly data entry and further helped me with my typing and business research skills
- Mastery of customer service management systems and databases
- Referred unresolved customer grievances to designated departments for further investigation
- Prepared reports and communication for senior management and clients.
TAS Associate
Ansaphone Services
10.2008 - 07.2009
- My duties consisted of answering telephone lines for a fast paced answering service
- All of this work was done on the computer, and included emailing, paging, texting, or directly calling our clients
- These calls ranged from answering for property management companies, to answering for emergency elevator lines, which could be a life or death situation
- This job helped my typing and general reaction skills become much more efficient
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Education
Associate of Science - Sociology
Massasoit Community College
Brockton, MA11.2004
High School Diploma - undefined
Rockland High School
Rockland, MA06.2002
Skills
- Customer Service
- Marketing
- Data Integrity
- Problem Solving
- Operations
- Data Entry
Timeline
Senior Client Coordinator
Ideal Image Massaschusetts
03.2024 - Current
Client Coordinator MK Flt
Ideal Image
10.2019 - 03.2024
Data Entry
Clean Harbors
07.2015 - 01.2016
Data Entry
Databank IMX
02.2014 - 11.2014
Researcher
Infinata, Inc
07.2012 - 02.2013
TAS Associate
Ansaphone Services
10.2008 - 07.2009
High School Diploma - undefined
Rockland High School
Associate of Science - Sociology
Massasoit Community College
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