Lisa Costanzo
Summary
Experienced individual providing high-quality patient support to various departments. Highly organized and detail-oriented with great multitasking and prioritization. Able to oversee different sections of a healthcare facility, and serve as a link between patients and medical professionals in a renowned health care organization. Excellent communicator with an ability to prioritize. Warm, outgoing personality able to interact effectively and in a supportive manner with all persons and backgrounds.
Overview
23
23
years of professional experience
Work History
Front Desk Team Lead
Centers For Neurosurgery Spine And Orthopedic
09.2022 - Current
- Oversaw fast-paced front desk operations to ensure the proper handling of patient needs.
- Maintained a clean and organized front desk areas to uphold a professional image.
- Managed and motivated employees to be productive and engaged in work.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Completed daily logs for management review.
- Accomplished multiple tasks within established timeframes.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained a professional and organized environment for employees and patients
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Trained and supervised employees on office policies and procedures.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Office Coordinator
Advanced Surgery Center of Clifton
11.2020 - 09.2022
- Admissions/Intake, Clinical Logs and Supervision of Business Office Team
- Handled all surgical entering for Orthopedic, Gastro, Pain and Podiatry Cases, ensured all authorization and medical clearances are obtained
- Ensured that all administrative procedures are carried out timely and accurately
- Work closely with Clinical Director so that the flow of the overall operation is most efficient, reporting all activities to the Administrator
- Responsible for direct supervision of non-medical personnel, including orientation and evaluation
- Works closely with the Administrator to promote the utilization of the Surgery Center
- Handled all entering of implant logs to ensure timely payment.
- Handled all approvals of any surgical and non-surgical ordering.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Surgical Coordinator
One Oak Medical
02.2019 - 03.2020
- Coordinated with facilities to set up surgeries for both Orthopedic and Podiatry surgeons.
- Provide support to the nursing staff in coordinating with the surgical unit handled all post and preoperative scheduling
- Scheduled clients serving four medical offices, taking into consideration client location, facility capabilities, insurance requirements, and type of exam
- Routinely addressed client questions and concerns regarding medical procedures and policies
- Managed high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies and procedures and to resolve any issues
- Expertise in navigating insurance company websites to obtain pre-authorizations and referrals to confirm coverage and ensure all authorization/referrals were done in a timely manner
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgical planning.
- Prepared and processed patient referrals and transfer requests.
Surgical Scheduler/Billing and Collections
NY Chiropractic & PT
02.2012 - 08.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to medical staff.
- Scheduled procedures for OON Provider and ensured all post and pre-op testing was completed.
- Billing and Collections for both in and out of network providers, Workers Comp and PIP carriers, review patient's overdue balances, and handle all appeals
- Transferring accounts to collection agencies
- Resolved customer billing disputes and escalates to supervisor as required
- Handle the tasks of ensuring patient registration and authorization/referrals were done in a timely manner
- Supervise care managers and medication care managers as well as oversee health medication programs
- Interact and act as a liaison among members of the health care team, patients and families
- Performed various administrative tasks by filing, copying and faxing documents.
Office Coordinator
Wade Family Medical/Dental Center
01.2008 - 01.2012
- Answered phones, check in / check out, Insurance verification
- Billing and Collections and Insurance authorizations
- Transferring accounts to collection agencies
- Delivering duplicate invoice copies
- Required to identify, assess, and resolve issues/problems within Collections dept
- Efficiently and accurately executed tasks within Collections area
- Made appointments for invasive and non-invasive procedures
- Provide support to the nursing staff in coordinating with the surgical unit handled all post and preoperative scheduling.
Executive Administrative Assistant, •Executive Administrative Assistant
Beth Israel Medical Center
03.2001 - 01.2008
- Provided administrative support to the Associate Director and Office Administrator
- Managed the day to day work of several employees in the company's maintenance office and ensured that they met their time and production targets
- Arranged all travel arrangements and travel vouchers, answered phones and handled payroll for 70 plus employees
- Facilitated all hospital service complaints, liaison between hospital and maintenance affiliates
- Maintained all accounts payable and receivable and petty cash reimbursements and billing and collections.
Education
Associates Degree - Telecommunication Arts & Technology, Health Care Administration
6.1990
Skills
- Computer skills
- Word, Excel, Outlook, ADS, Medix, Lotus Notes, Oracle, EMR, EHR- Nexgen, Medical Manager, Practice Manager, E clinical, Sofia, Helix, Practice Fusion, Secure doc's and Novarad
Timeline
Front Desk Team Lead
Centers For Neurosurgery Spine And Orthopedic
09.2022 - Current
Business Office Coordinator
Advanced Surgery Center of Clifton
11.2020 - 09.2022
Surgical Coordinator
One Oak Medical
02.2019 - 03.2020
Surgical Scheduler/Billing and Collections
NY Chiropractic & PT
02.2012 - 08.2019
Office Coordinator
Wade Family Medical/Dental Center
01.2008 - 01.2012
Executive Administrative Assistant, •Executive Administrative Assistant
Beth Israel Medical Center
03.2001 - 01.2008
Associates Degree - Telecommunication Arts & Technology, Health Care Administration
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