Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Costea

Virginia Beach,VA

Summary

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 20 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

23
23
years of professional experience

Work History

Airport Leader

Avis Budget Group
09.2022 - Current
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Operations Manager

Avis Budget Group
08.2014 - 07.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Trained new employees on proper protocols and customer service standards.

Manager of Property Damage Liablity Department

Avis Budget Group
09.2013 - 06.2016
  • Managed a team of 18 adjusters responsible for all property damage claims for automobile and Budget truck for North American, Canada and Puerto Rico.
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Determined proper course of action for claims processing.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Senior Casuality/Litigation Specialist

Avis Budget Group
02.2009 - 09.2014
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Negotiated bodily injury settlement agreements to resolve disputes.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.

Claims Examiner

USAA
04.2006 - 02.2009
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Interviewed claimants and witnesses to gather factual information.
  • Verified insurance claims and determined fair amount for settlement.

Claims Adjuster

GEICO
05.1996 - 04.2006
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Education

High School Diploma -

Floyd E Kellam
Virginia Beach,VA
06.1990

Skills

  • Liability Determinations
  • Claim Validity Determination
  • Claims Understanding
  • Coverage Analysis
  • Liability and Coverage
  • Injury Evaluation
  • Insurance Claims Cases
  • Negotiation and Mediation Skills

Timeline

Airport Leader

Avis Budget Group
09.2022 - Current

Operations Manager

Avis Budget Group
08.2014 - 07.2016

Manager of Property Damage Liablity Department

Avis Budget Group
09.2013 - 06.2016

Senior Casuality/Litigation Specialist

Avis Budget Group
02.2009 - 09.2014

Claims Examiner

USAA
04.2006 - 02.2009

Claims Adjuster

GEICO
05.1996 - 04.2006

High School Diploma -

Floyd E Kellam
Lisa Costea