Lisa Cote
East Hartford,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Senior Medical Secretary
The Center for Geriatric and Family Psychiatry
Glastonbury , CT
10.2014 - Current
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Performed data entry tasks related to patient information into various databases.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled and confirmed patient appointments and consultations.
- Entered patient charges into the practice management system accurately and in a timely manner.
Senior Medical Secretary
St Johnsbury Pediatrics
Saint Johnsbury , VT
02.2007 - 07.2014
- Scheduled appointments for patients, coordinated meetings with hospital staff and personnel.
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Greeted visitors to the office and provided customer service assistance as needed.
- Organized and maintained medical records, patient data, and confidential files.
- Responded to inquiries from patients regarding their medical records or treatment plans.
- Maintained cleanliness of reception area; ensured that waiting room was adequately stocked with reading materials.
- Performed data entry tasks accurately while maintaining confidentiality of patient information.
- Created forms for new patient registration processes.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Organized filing systems for easy retrieval of patient information.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Education
Some College (No Degree) - Business
Lyndon State College
LyndonvilleSkills
- Medical Records Management
- Effective communication abilities
- Transcription
- Quality assurance and control
- Strong interpersonal skills
- Payment Collection
- Patient Scheduling
- HIPAA
- Billing support
- Critical thinking abilities
- Customer Service
References
References available upon request.
Timeline
Senior Medical Secretary
The Center for Geriatric and Family Psychiatry
10.2014 - Current
Senior Medical Secretary
St Johnsbury Pediatrics
02.2007 - 07.2014
Some College (No Degree) - Business
Lyndon State College
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