LISA COTTER

Defined clear targets and objectives and communicated to other team members.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Collaborated with federal agencies on investigations.
• Interviewed and interrogated suspects.
• Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
• Maintain a professional tone.
• Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
• Conducted interviews with witnesses and clients.
• Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Testified in court during [Type] proceedings and trials.
• Conducted impartial investigations into complaints by employees.
• Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
• Carefully documented statements, observations, and evidentiary materials.
• Be specific about tasks.
• Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
• Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
• Obtained admissions of crimes using forensic interviewing techniques.
• Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
• Presented information at professional forums, conferences and associations.
• Provided expert testimony in court proceedings, bolstering the credibility of presented evidence.
• Gathered facts from interviews of suspects, witnesses, and complainants.
• Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
• Conducted thorough and complete investigations of disabled individuals who were allegedly abused by a caregiver(s) via physical, emotional, financial and/or sexual means.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Supervised up to six Social Work Case Managers at a time while maintaining multiple facets of supervisory functions, including conducting trainings and assisting staff in their daily duties when they were unable to do so independently.

• Reduced potential biases in interviews by adhering to best practices for neutral questioning methods that allow subjects to provide their own narratives without leading them towards specific responses or conclusions.
• Supported legal processes by providing detailed written reports and expert testimony in court proceedings when required.
• Promoted advocacy efforts within the community through educational presentations related to child abuse prevention and intervention strategies for various audiences including schools, social service agencies, law enforcement organizations, and public foru
• Advanced knowledge in interviewing techniques through continuous professional development via workshops, seminars, and trainings.
• Streamlined workflow with efficient scheduling and prioritization of multiple forensic interviews daily.
• Assisted in refining agency protocols for forensic interviews by providing feedback on current practices and suggesting areas for improvement based on experience and emerging research findings.
• Developed tailored interview approaches based on individual needs, considering factors such as age, cognitive abilities, emotional state, cultural background, or language barriers.
• Strengthened interdepartmental collaboration with timely and accurate communication of findings to investigators and other relevant parties.
• Established trust with interviewees by transparently explaining the purpose, confidentiality parameters, and potential outcomes of the forensic interview process.
• Fostered positive relationships with community partners including law enforcement, child protective services, medical professionals, and mental health providers to facilitate a coordinated response to cases involving abuse or neglect.
• Maintained strict adherence to ethical guidelines while gathering sensitive information from vulnerable individuals such as minors or victims of trauma.
• Safeguarded agency reputation through strict adherence to agency policies, procedures, and legal requirements related to confidentiality and information sharing.
• Improved case outcomes by conducting comprehensive reviews of case files prior to interviews for better context understanding.
• Enhanced evidence collection by implementing meticulous documentation and preservation techniques in forensic interviews.
• Ensured interviewees'' comfort and trust by maintaining a professional, empathetic, and non-judgmental demeanor throughout the interview process.
• Increased case resolution rates by consistently applying thorough questioning strategies during interviews.
• Continually honed expertise in child development and trauma-informed care to ensure appropriate questioning techniques were employed during interviews involving children or individuals who have experienced significant psychological distress.
• Ensured reliable testimonies by incorporating memory-enhancing techniques throughout the interview process for increased accuracy of recall.
• Documented findings and prepared detailed reports.
• Collaborated with federal agencies on investigations.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Testified in court during [Type] proceedings and trials.
• Conducted interviews with witnesses and clients.
• Presented information at professional forums, conferences and associations.
• Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
• Appeared in court and testified under oath in Massachusetts district and criminal courts in criminal cases.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
• Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
• Reported on student progress, behavior, and social skills to parents.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
• Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
• Supervised students on field trips for safety and proper behavior in public settings.
• Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
• Administered tests and assessments to evaluate student progress and performance.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
• Contributed to increased student retention by providing academic support and mentoring during after-school programs.
• Collaborated with parents and guardians to increase support and provide best learning environment.
• Helped teacher prepare instructional material and displays.
• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
• Enforced rules and instructions to maintain discipline.
• Took part in professional development workshops to boost skills.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Helped teachers manage bus loading and unloading.
• Collaborated with instructors to develop engaging lesson plans.
• Graded and provided feedback on assignments.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Monitored students in computer lab to enforce proper use of resources.
• Assisted with school field trips and special events by collecting permission slips and payments.
• Conducted weekly review sessions to help students prepare for exams.

• Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
• Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
• Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
• Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
• Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
• Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
• Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
• Advocated for clients at court hearings or meetings with other agencies ensuring that their rights were upheld throughout the process.
• Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
• Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
• Coordinated with mental health professionals or medical providers to address any concerns related to clients'' psychological or physical wellbeing.
• Provided culturally competent services to diverse populations while maintaining sensitivity to cultural norms and values.
• Facilitated successful reunifications by working collaboratively with families, foster parents, and legal representatives.
• Maintained open lines of communication with supervisors and peers, contributing to a positive work environment that fostered collaboration and professional growth.
• Reduced recidivism rates with effective case management, personalized interventions, and consistent followup.
• Mentored new social workers entering the field by sharing knowledge of best practices in case management and service coordination.
• Empowered clients towards self-sufficiency through goal-setting, skill-building exercises, and motivational interviewing techniques.
• Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
• Organized workshops focused on life skills development like budgeting or parenting techniques in order to enhance overall wellbeing among caseloads.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Implemented strategies to increase public awareness of social and community service programs.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Conducted community workshops to promote different programs and educate public on available services.
• Researched best practices and developed strategies to improve program outcomes.