Lisa Cottrell
Brownstown,MI
Summary
Experienced professional seeking office management position in a team setting. Skilled in leadership, customer service, team motivation, computer knowledge, organization, and business intelligence. Committed to fostering a positive work environment and driving success through expertise.
Overview
26
26
years of professional experience
Work History
Office Manager
Crothall Healthcare
10.2017 - Current
- Maintain all office files
- Payroll editing for 75 employees submitted weekly
- Create job requisitions, interview, onboard new staff, complete electronic I9 entry and train staff on new hire modules
- DOT trained and maintain all waste manifests for Life Safety inspections
- Handle all office responsibilities (answer phones, running bed board, ordering supplies, create reports for Unit Director)
Unit Director
Crothall Healthcare
01.2005 - 01.2017
- Maintained Quality throughout the facility in a union environment (SEIU)
- Worked closely and routinely rounded with Clinical staff to identify any areas of concern
- Coordinate any projects and ensure that Ops Manager was held accountable for completing the projects timely
- Trained staff on Crothall and Oakwood training modules, including DOT training and certifications
- Payroll and scheduling for all EVS hourly staff, including vacation requests and working creatively to ensure all areas were covered appropriately
- Supply ordering
- Responsible for working with vendors to acquire quotes for furniture and other hospital related needs
- Mentored and held staff accountable for their assigned job duties (utilized QA program and ATP swab testing as methods of validation)
- Successfully trained Ops Managers and MIT's that were promoted to higher roles
Dayshift Operations Manager
Crothall Healthcare
01.2003 - 01.2005
- Maintained Quality throughout the facility in a union environment (SEIU)
- Worked closely and routinely rounded with Clinical staff to identify any areas of concern
- Coordinate any projects in my responsible areas and ensure they were completed timely
- Trained staff on training modules in both individual and group settings
- Payroll and schedules for EVS hourly staff
- Supply ordering
- Mentored and held staff accountable for their assigned job duties
Dayshift Operations Manager
Crothall Healthcare
01.2002 - 01.2003
- Maintain quality in Skillman Building / ER and 1st floor areas in a union environment (AFSCME)
- Worked closely and routinely rounded with Clinical staff to identify any areas of concern
- Coordinate any projects in my responsible areas and ensure they were completed timely
- Trained staff on training modules in both individual and group settings
- Mentored and held staff accountable to their assigned job duties
Office Manager
Crothall Healthcare
01.1999 - 01.2002
- Answered phones
- Payroll of EVS hourly staff and schedules for all dayshift employees
- Maintained employee files and attendance
- Ordered supplies
- Maintained bed system and ensured beds were being completed timely
- Entered and scored all quality rounds and surveys for 6 hospital sites weekly
- Also acted as secretary to Regional Manager - booked flights, reviewed documents to make sure they were ready for presentations, kept calendar up to date and set meetings and appointments
Education
Diploma -
Melvindale High School
Melvindale, MI01.1991
Skills
- Business Intelligence
- Administrative experience
- Microsoft Office / Excell / Powerpoint
- EPIC
- GAP ANALYSIS
- Customer service
- Office / Time Management
- New Hire Training
- Payroll Systems (Kronos, ADT, MyStaff, EPay Blueforce)
- Project Coordination
Personal Information
Title: Office Manager
Additional Information - Skills Achievements
- Successful Joint Commission and State surveys beginning in 2002 at Oakwood Dearborn
- (4) Successful Joint Commission surveys with no EVS concerns while in the Unit Director role at BH - Wayne location
- Successful Lab CAP inspections at BH - Wayne
- Successful Joint Commission Pharmacy Accreditation for USP 797 - (03/01/17)
- Successful MIOSHA inspection with no findings for EVS
- EPIC Super User for both EVS and Patient Transport departments - created work flows and trained teams on ADT, was also part of creating a report to help with gap analysis for TAT's to FTE ratios
- Expert with Press Ganey and HCAHPS website - created PowerPoint for managers to help them pull scores, reports and comments
- Trained team in IDEAL training (scripting for hourly staff)
- Trained team on Just Culture 100% compliant
Timeline
Office Manager
Crothall Healthcare
10.2017 - Current
Unit Director
Crothall Healthcare
01.2005 - 01.2017
Dayshift Operations Manager
Crothall Healthcare
01.2003 - 01.2005
Dayshift Operations Manager
Crothall Healthcare
01.2002 - 01.2003
Office Manager
Crothall Healthcare
01.1999 - 01.2002
Diploma -
Melvindale High School
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