Lisa Coulthirst
Westport,CT
Summary
Dynamic professional with a proven track record at Park City Communities, skilled in client coordination and operational efficiency through advanced Microsoft Office expertise. Successfully built relationships and streamlined processes, leading to significant improvements in client satisfaction. Proficient in conflict resolution and data entry, bringing adaptability and a meticulous attention to detail to all projects.
Overview
11
11
years of professional experience
Work History
Elderly/Disabled Coordinator
Park City Communities
Bridgeport, CT
10.2023 - Current
- Assist residents to obtain needed health and social services
- Provide ongoing case management services to residents
- Set goals and plan for intervention and services with residents and families
- Implement service plans, monitor, reassess and terminate services when necessary
- Conduct psychosocial assessments of residents as needed
- Perform other specialized assessments of residents, i.e., substance abuse, learning disabilities
- Make referrals to appropriate agencies/services for supportive services for residents
- Build relationships with social support networks
- Maintain client files, provide client information for case monitoring, review and evaluate as required
- Participate in meetings with site housing managers, community organizers and other staff, and be aware of the needs to coordinate efforts to assist residents
- Provide benefits counseling for residents with Medicare, Medicaid & supplemental insurance policies, QMB, SLMB, etc
- And assist with applications for appropriate programs
- Coordinate with the Resident Services Department all social service interventions and outreach programs for residents of the complex
Resident Services Coordinator
Westport Housing Authority
Westport, CT
01.2021 - 09.2023
- Complete and become knowledgeable of all HUD and WHA policies and procedures training
- Create surveys to determine the needs of resident population and follow-up in providing necessary resources
- Complete and submit reports monthly on data and resident progress
- Provide assistance in resident relocation and accommodations as needed
- Document case information completely, accurately, and in a timely manner
- Assisting with completion of applications of State and Federal assistance programs offered for all residents
- Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents of Section 8 and affordable housing program
- Provide services for residents in offices, virtually, or in community all year round
- Evaluate outcomes of regularly scheduled on-site programs and services provided as required for quality improvement
- Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems
- Provide conflict resolution interventions between tenants
- Maintain confidentiality and adhere to HIPAA requirements
Pathway of Hope Case Manager
The Salvation Army
Bridgeport, CT
04.2016 - 01.2021
- Perform interviews and assessments to set goals and to identify the necessary resources and needs for support
- Conduct community outreach services to identify vulnerable people in need of immediate services and referrals
- Build relationships in the community to develop employment and housing opportunities for clients
- Complete data entry accurately and timely for all interactions with clients
Senior Clinical Administrative Coordinator
United Health Care Group
Trumbull, CT
09.2015 - 04.2016
- Review all member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the Provider
- Partner with the Practice's Administrative and Clinical staff while managing patient appointments and data between visits
- Assist members in navigating their network of Providers by assisting with follow-up and Specialist appointments as needed
- Appropriate Referrals to Case Management staff
- Interact with patients via telephone, scheduling appointments
- Perform Data collection, Data Entry and Quality monitoring activities, as applicable
- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
- Provide ongoing support and education to team members
- Optimize customer satisfaction and positively impact productivity
- Adhere to corporate requirements related to industry regulations/responsibilities
- Maintain confidentiality and adhere to HIPAA requirements
- Other duties, as assigned
Disaster Case Manager
The Salvation Army
Norwalk, CT
08.2014 - 09.2015
- Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client
- Developed, implemented and monitored recovery plan with disaster survivors and their families to return at a minimum to pre-disaster level of well-being
- Provide extensive and intensive case management and follow-up services
- Utilized knowledge of the resources available at all levels of government to provide exceptional care to all clients
- Oversaw relocation and housing placement for clients as needed
- Appropriate referrals to resolve identified issues
- Completed data entry accurately for all clients
State of Connecticut Intake Coordinator
STEWART STAFFING SOLUTIONS
Hartford, CT
10.2013 - 02.2014
- Assist homeowners completing the Community Block Grant Application for Homes Damaged by Hurricane Sandy
- Verify the homeowner's proof of identity, ownership, residency, home/flood insurance, proof of mortgage, and property tax payments that are up to date to ensure accurate results
- Verify if the homeowner has received Disaster Recovery Compensation
- Schedule appointments and meeting homeowners in office or in the community
- Complete data entry for all homeowners who received assistance
- Assisted with providing resources to repair home damage
Education
Bachelor’s degree - psychology
SACRED HEART UNIVERSITY
Fairfield, CT05.2013
Associate’s degree - SOCIOLOGY
SACRED HEART UNIVERSITY
Fairfield, CTSkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Access
- EPIC
- QuickBooks Pro
- Lotus Notes
- TLC
- Imaging
- E-Cabinet
- GFS System
- Credit Card FDR Systems
- Explorer
- Internet
- CAN
- Client coordination
- Customer service
- Project Support
- Conflict resolution
- Time management
- MS office
- Clear communication
- Relationship building
- Problem-solving
- Presenting ideas and plans
- Team collaboration
- Meeting coordination
- Information collection
- Data entry
- Multitasking and organization
- Administrative leadership
- Insurance verification
- Point of contact
- Adaptability and flexibility
- Attention to detail
References
Available upon request
Timeline
Elderly/Disabled Coordinator
Park City Communities
10.2023 - Current
Resident Services Coordinator
Westport Housing Authority
01.2021 - 09.2023
Pathway of Hope Case Manager
The Salvation Army
04.2016 - 01.2021
Senior Clinical Administrative Coordinator
United Health Care Group
09.2015 - 04.2016
Disaster Case Manager
The Salvation Army
08.2014 - 09.2015
State of Connecticut Intake Coordinator
STEWART STAFFING SOLUTIONS
10.2013 - 02.2014
Bachelor’s degree - psychology
SACRED HEART UNIVERSITY
Associate’s degree - SOCIOLOGY
SACRED HEART UNIVERSITY
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