Lisa Count
Bennington,NH
Summary
Accomplished Case Manager adept at handling high caseloads while helping teammates in their cases as well. Operates exceptionally well in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Survivor Services Case Manager
Fidelity Investments
Merrimack, NH
11.2020 - Current
- · Provides Support for families and assist with transitioning benefits from the lost family member to beneficiaries.
- · Utilize Fidelity product knowledge to ensure questions and guide individuals through the necessary steps to complete the benefit transition process.
- · Build rapport with families to show they are not alone with what they are going through and build the image of Fidelity.
- · Defining a problem clearly and utilizing resources to overcome those issues for a smoother transition with families. · Mentoring new hires for survivor service.
- · Help other case managers in several ways to ensure the product and team move upwards and strive for better.
- · I started in Defined Contributions then moved to TEM. After a while there went to Defined Benefits and Now Survivor Services.
ABA Therapist
Gateways Autism Center
Nashua , NH
08.2018 - 07.2019
- Provided individualized behavior therapy services to children with autism spectrum disorders.
- Conducted assessments of child's current functioning level in areas such as communication, socialization, self-help skills, and academic performance.
- Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
- Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
- Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
- Created visual supports such as schedules or choice boards for clients who may benefit from them.
- Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
- Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
- Provided support for individuals transitioning into new settings such as school or home environments.
- Promoted positive relationships between family members by providing education on effective parenting strategies.
Education
Certified Medical Assistant/ Phlebotomist - Medical
Seacoast Career Schools
Manchester, NH04-2018
High School Diploma -
Nashua High School South
Nashua, NH05-1999
Skills
* Deescalation skills
* Organized
* Team player
* Hands on learner
* Experience with Fidelity Systems
Timeline
Survivor Services Case Manager
Fidelity Investments
11.2020 - Current
ABA Therapist
Gateways Autism Center
08.2018 - 07.2019
Certified Medical Assistant/ Phlebotomist - Medical
Seacoast Career Schools
High School Diploma -
Nashua High School South