Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Counter

Housekeeping Supervisor
Niagara,Wisconsin

Summary

Hardworking and reliable Housekeeping Supervisor and Lead Custodian with a strong work ethic. Highly organized, proactive and punctual with team-oriented mentality.

Overview

24
24
years of professional experience

Work History

Supervisor/Custodial Lead

Project Service Inc
Iron Mountain, MI
09.2021 - Current
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Waxed, treated and polished flooring and high-traffic surfaces to support longevity.
  • Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
  • Reported or resolved observed hazards observed and followed up to verify resolution.
  • Oversaw and facilitated general and preventive maintenance schedule across facility.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Gathered and emptied trash cans and disposed of bags.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Dusted and wiped furniture and fixtures.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Responded to emergency cleaning requests to meet client expectations.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Notified building managers about needed repairs to maintain public safety.
  • Completed daily cleaning checklists for diverse range of spaces inside buildings.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Checked on building equipment with thorough inspections, handled basic upkeep and reported serious concerns to management.
  • Serviced kitchen and bathrooms with in-depth cleanings to sanitize spaces and restock supplies.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Operated carpet extractors and floor buffers according to instructions.
  • Reduced cleaning time significantly while maintaining company quality standards.

Lead Custodian

Breitung Township Schools
Kingsford, MI
01.2018 - 09.2021
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Oversaw and facilitated general and preventive maintenance schedule across facility.
  • Transported, repaired, cleaned and maintained furniture, presentation rooms and equipment.
  • Waxed, treated and polished flooring and high-traffic surfaces to support longevity.
  • Reported or resolved observed hazards observed and followed up to verify resolution.
  • Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Organized assignments and schedules for subordinates to cover daily and deep cleaning needs.
  • Established positive working relationships with staff, supervisors and building occupants.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed company uniform, performance and security policies with every job.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Washed exterior and interior windows and trim, using ladders to access elevated windows. Move heavy furniture, equipment and supplies with hand trucks.
  • Followed safety processes for all manual and electric cleaning equipment.

Housekeeping Supervisor

Pine Mountain Golf And Ski Resort
Iron Mountain, MI
11.2017 - 12.2018
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Managed team of employees, daily progress reports and overall project planning.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Provided insight and information to management regarding onsite improvement project specifications.

Manager

Tom & Jo's Liquor Store
Aurora, Wisconsin
02.1999 - 10.2017
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed lucrative marketing plans to maximize profits.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Diploma -

Florence High School
Florence, WI

Skills

Audit employees on job performanceundefined

Timeline

Supervisor/Custodial Lead

Project Service Inc
09.2021 - Current

Lead Custodian

Breitung Township Schools
01.2018 - 09.2021

Housekeeping Supervisor

Pine Mountain Golf And Ski Resort
11.2017 - 12.2018

Manager

Tom & Jo's Liquor Store
02.1999 - 10.2017

High School Diploma -

Florence High School

Similar Profiles

CREATE PROFILE
Lisa CounterHousekeeping Supervisor