LISA COX
Bay City,TX
Summary
Leveraged emergency dispatch experience to deliver compassionate, patient-centered care while addressing diverse medical requirements.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Care Provider
Caring Senior Services
Lake Jackson, Texas
02.2026 - Current
- Provide 24/7 specialized care for a high-acuity patient with multiple diagnoses, including Cancer, Heart Failure, and Parkinson’s Disease.
- Perform critical tracheostomy care, including inner cannula cleaning, stoma hygiene, and airway suctioning multiple times daily.
- Monitor and maintain ventilator and respirator settings to ensure continuous respiratory stability.
- Manage total patient environment: dispense medications per physician orders, prepare specialized meals, and handle all activities of daily living (ADLs).
911 Dispatcher / Emergency Operator
Bay City & Surrounding Areas
Bay City, Texas
10.1997 - 03.2004
- Coordinated emergency responses for Police, Fire, and EMS across multiple jurisdictions, including New Braunfels PD and Lavaca County Sheriff’s Department.
- Provided life-saving pre-arrival instructions to callers, including CPR and emergency birthing guidance.
- Managed heavy data entry via CAD systems and processed jail-related documentation, including bail transactions.
- Recognized for critical thinking and calm demeanor during high-pressure incidents, including active bank robberies.
Education
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Texas Department of Public Safety (DPS) & Victoria College
Skills
Oversaw tracheostomy and ventilator management to enhance patient respiratory function Coordinated medication administration to ensure compliance with treatment plans Delivered pulmonary support services to improve patient outcomes
Led emergency response initiatives by implementing CPR and AED protocols for various age groups Oversaw first aid training sessions to enhance team readiness Coordinated crisis intervention strategies to effectively manage emergency situations
Oversaw data entry processes for CAD systems, including TLETS, TCIC, and NCIC Managed multi-line emergency dispatch communications to enhance operational efficiency Coordinated with various departments to streamline information sharing
Led initiatives to enhance patient advocacy through empathetic communication strategies Oversaw hygiene maintenance protocols to ensure compliance with health regulations Fostered a supportive environment by actively listening to patient feedback and addressing issues promptly
Certification
- 911 Communications: Completed 26 specialized certifications for emergency dispatch.
- Medical Training: Pulmonary Specialty Classes (Kindred Hospital, Houston), Basic First Aid.
- Home Care Specialties: Certified in Standard Precautions, Cancer Care, COPD, and Macular Degeneration (via Coassemble).
- Emergency: CPR/AED for Adult, Child, and Infant; Suicide Intervention Training.
Timeline
Home Care Provider
Caring Senior Services
02.2026 - Current
911 Dispatcher / Emergency Operator
Bay City & Surrounding Areas
10.1997 - 03.2004
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Texas Department of Public Safety (DPS) & Victoria College