Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa C. Pallas

Seattle,WA

Summary

Experienced business professional with a strong background in strategic planning and operational management. Proven track record of delivering impactful results through effective leadership and resource optimization. Dedicated to fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Proficient in financial management, strategic growth, and customer relations to drive success.

Overview

26
26
years of professional experience

Work History

Owner/Seamstress

Joonbug Designs/Masks by Joonbug
03.2020 - Current
  • Procure fabrics, pattern design, sew products, sell product and manage social media pages.
  • Working with customers for desired product.
  • Allocating budget, payments received, product packaging and shipping in a timely manner
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Surgical Intake Representative

Washington Government Services - Comagine Health
06.2023 - 05.2024
  • Assist providers to submit documentation of requests for case management, utilization review, and other medical management services.
  • Convey case information and other notifications via inbound, outbound calls.
  • Enter documentation of requests for case management, and other medical management services (collect/enter information into the system that is limited to non-clinical data or is structured clinical data).
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
  • Collaborated with team members to address complex cases, resulting in improved case management for clients.
  • Educated clients on available services and programs, empowering them to make informed decisions about their care options.

Patient Services Coordinator

Swedish Breast Imaging Center, Swedish Pain and Headache Center
11.2006 - 02.2020
  • New patient and diagnostic referral data entry, screening, insurance verification and payments- cash and card.
  • Patient check in and registration of up to 150 patients daily, Call center, routine and diagnostic scheduling for 80-130 calls daily.
  • Correspondence with other providers for patient information, records and referrals. Medical records and file room coverage when needed.
  • Make and mail new patient packets, information and questionnaires.
  • Office literature, cards, forms, supply inventory and orders.
  • Patient satisfaction committee and PSC training.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.

Store Director/Training Manager

Peekay Inc./Lovers Package
02.1999 - 11.2005
  • Supervise and manage multiple store locations with upwards of 30 employees.
  • Associate interviewing, hiring, onboarding for all North of Seattle stores.
  • Training, sales, product knowledge, register, daily operations, loss prevention/security, inventory and merchandising for Seattle and North stores.
  • Company event designs and setups, New store layout, design and setups, working with buyers on product purchasing, fixture and display purchasing.
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Managed team of 30 cashiers and floor staff.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.

Education

No Degree/credits Done - Medical Billing and Coding

Ashworth College-EDU
Norcross, GA
05.2023

GED -

Tahoma Senior High
Maple Valley, WA
06.1990

Some College (No Degree) - Psychology, Hummanities

Highline College
Seattle, WA

Skills

  • Proficient in EPIC medical software
  • Client engagement
  • Operational efficiency in small businesses
  • Strong interpersonal skills
  • Clear and concise communication
  • Customer service
  • Project execution
  • Process optimization leadership
  • Strategic business oversight
  • Effective business planning

Timeline

Surgical Intake Representative

Washington Government Services - Comagine Health
06.2023 - 05.2024

Owner/Seamstress

Joonbug Designs/Masks by Joonbug
03.2020 - Current

Patient Services Coordinator

Swedish Breast Imaging Center, Swedish Pain and Headache Center
11.2006 - 02.2020

Store Director/Training Manager

Peekay Inc./Lovers Package
02.1999 - 11.2005

Some College (No Degree) - Psychology, Hummanities

Highline College

No Degree/credits Done - Medical Billing and Coding

Ashworth College-EDU

GED -

Tahoma Senior High

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Lisa C. Pallas