Lisa Craig
Vevay,IN
Summary
At St. Elizabeth's Hospital Dearborn, I spearheaded client communication as well as problem solving, enhancing team performance and customer satisfaction. My expertise in management and decision-making led to streamlined operations and positive staff dynamics. I excelled in project management and problem-solving, significantly improving service delivery and operational efficiency.
I am energetic and [Job Title] offer a wealth of experience in customer service and launching successful marketing initiatives. Firm but fair when dealing with client concerns and complaints,maintenance, and changes or concerns.
Overview
19
19
years of professional experience
Work History
Lead of Reference Lad
St. Elizabeth's Hospital Dearborn
08.2005 - 09.2024
- Addressed client inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Calculated deductions and processed payroll for employees.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Associate of Science -
Ivy Tech
Lawrenceburg, INSkills
- Deadline oriented
- Employee relations
- Payroll management
- Tax compliance
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Documentation management
- Prospecting clients
- Telephone and email etiquette
Timeline
Lead of Reference Lad
St. Elizabeth's Hospital Dearborn
08.2005 - 09.2024
Associate of Science -
Ivy Tech
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