LISA CRAIG
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substance Abuse Technician
DBHS Care campus
11.2024 - Current
- Ensured that all documentation was properly completed within specified timeframes per regulations
- Monitoring and observing clients during detox
- Communicate with case management for clients needs, communicate with all staff and program supervisors
- Work closely with program supervisors to implement goals and concerns
- De Escalate situations as needed
- Vitals (report out of range to medical staff)
- Ensure a safe work environment for staff and clients
- Transport clients as needed
- Medication control and distribution
- Intake and discharge clients
- Actively sought out feedback from peers, supervisors and clients regarding program operations and effectiveness
Team Leader Manager
Fresenius medical care
11.2010 - 06.2024
- Calculated and adjusted dialysis machine settings based on patient prescriptions
- Coordinated scheduling of patient appointments to optimize clinic workflow
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment
- Referred patients to appropriate health care services or resources
- Investigated and directed patient inquiries or complaints to appropriate medical staff members
- Developed and distributed newsletters and other printed materials to share information with patients or medical staff
- Measured visual, auditory and somatosensory evoked potentials (EPs) to determine responses to stimuli
Team leader manager
Central New Mexico Corrections Facility
11.2010 - 06.2024
- Maintained a high level of accuracy when creating reports for senior management review
- De escalating emergency situations
- Recognize distress and respond accordingly
- Established performance goals for each team member and tracked progress against those goals regularly
- Provided clear direction to team members while fostering collaboration among staff
- Analyzed data from customer surveys to improve customer service experience quality
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly
- Collaborated with other departments in order to identify areas where process improvements could be made
- Successfully led cross-functional teams to successfully complete projects on time and within budget
- Developed strategies for improving customer relations across all channels of communication
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
11.2010 - 06.2024
- Supervised the daily work of staff to ensure work prioritization and quality
- De escalate emergency situations promptly
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Trained staff on product knowledge to ensure patients received accurate information, displaying excellent instructional abilities
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Coordinated with management to prioritize assignments based on current issues and business needs
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Resolved escalated patient issues with tact and diplomacy, highlighting conflict resolution expertise
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
10.2008 - 06.2024
- Administered medications and treatments as prescribed by the physician
- Counseling and Educating patients
- Assisted grieving patients
- Vitals every 30 minutes
- Responsible for patients vascular access
- Responsible for all lab collections, shipping and results
- Set up and operated dialysis machines to provide patient care
Education
High School Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Professional boundaries
- Relapse prevention
- Client advocacy
- Harm reduction
- Behavioral management
- Substance abuse
- Detoxification assistance
- Clinical documentation
- Providing community referrals
- Crisis intervention
- Recovery support services
Certification
- CPR/AED Certification
- CCHTII-00074
- PCT 3
- CHT-00012
- Leadership
- FEMA IS-700.b:
- FEMA IS-100.c:
- Policy & procedure's
Timeline
Substance Abuse Technician
DBHS Care campus
11.2024 - Current
Team Leader Manager
Fresenius medical care
11.2010 - 06.2024
Team leader manager
Central New Mexico Corrections Facility
11.2010 - 06.2024
11.2010 - 06.2024
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
10.2008 - 06.2024
High School Diploma -
Rio Grande High School
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