Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

LISA CRAIG

Albuquerque,NM

Summary

Dynamic Substance Abuse Technician with extensive experience at DBHS Care Campus, excelling in clients relations and safety monitoring. Proven ability to de-escalate crises and implement effective behavioral management strategies. Committed to HIPAA compliance and fostering a supportive environment, ensuring optimal care and satisfaction for clients during critical treatment phases.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Substance Abuse Technician

DBHS Care Campus
11.2024 - Current
  • Ensured that all documentation was properly completed within specified timeframes per regulations
  • Monitoring and observing clients during detox
  • Communicate with case management for clients needs, communicate with all staff and program supervisors
  • Work closely with program supervisors to implement goals and concerns
  • De Escalate situations as needed
  • Vitals (report out of range to medical staff)
  • Ensure a safe work environment for staff and clients
  • Transport clients as needed
  • Medication control and distribution
  • Intake and discharge clients
  • Actively sought out feedback from peers, supervisors and clients regarding program operations and effectiveness

Case Management Assistant

Fresenius Medical Care Dialysis
10.2012 - 06.2024
  • Attended regularly scheduled case management and staff meetings.
  • Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
  • Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
  • Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
  • Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
  • Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
  • Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
  • Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
  • Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.

Team Leader Manager

Fresenius medical care
11.2010 - 06.2024
  • Maintained a high level of accuracy when creating reports for senior management review
  • De escalating emergency situations
  • Recognize distress and respond accordingly
  • Established performance goals for each team member and tracked progress against those goals regularly
  • Provided clear direction to team members while fostering collaboration among staff
  • Analyzed data from customer surveys to improve customer service experience quality
  • Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly
  • Collaborated with other departments in order to identify areas where process improvements could be made
  • Successfully led cross-functional teams to successfully complete projects on time and within budget
  • Developed strategies for improving customer relations across all channels of communication

Team Leader Manager

CNMCF
11.2010 - 06.2024
  • Supervised the daily work of staff to ensure work prioritization and quality
  • De escalate emergency situations promptly
  • Mentored and coached team members to ensure successful performance
  • Delegated tasks to team members according to project requirements and employee strengths
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
  • Trained staff on product knowledge to ensure patients received accurate information, displaying excellent instructional abilities
  • Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
  • Coordinated with management to prioritize assignments based on current issues and business needs
  • Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
  • Resolved escalated patient issues with tact and diplomacy, highlighting conflict resolution expertise
  • Developed team members’ skills through coaching, feedback, and mentoring initiatives
  • Collaborated with other departments in order to identify areas where process improvements could be made
  • Ensured compliance with relevant regulations related to health and safety standards
  • Organized team meetings, developed agendas, and facilitated discussions to ensure actionable items were achieved
  • Assessed employee training needs based on company objectives and provided necessary resources accordingly
  • Monitored project timelines closely to ensure deadlines were met or exceeded
  • Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly
  • Developed strategies for improving customer relations across all channels of communication
  • Maintained strong relationships with team members to ensure team success
  • Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
  • Developed and implemented team training and development programs
  • Actively listened to team members’ concerns and facilitated open communication within team
  • Developed training modules and documentation to train staff

Patient Care Technician - CCHT

Fresenius Kidney Care Dialysis
10.2008 - 11.2010
  • Administered medications and treatments as prescribed by the physician
  • Counseling and Educating patients
  • Assisted grieving patients
  • Vitals every 30 minutes
  • Responsible for patients vascular access
  • Responsible for all lab collections, shipping and results
  • Set up and operated dialysis machines to provide patient care
  • Calculated and adjusted dialysis machine settings based on patient prescriptions
  • Coordinated scheduling of patient appointments to optimize clinic workflow
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment
  • Referred patients to appropriate health care services or resources
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members
  • Developed and distributed newsletters and other printed materials to share information with patients or medical staff
  • Measured visual, auditory and somatosensory evoked potentials (EPs) to determine responses to stimuli

Education

High School Diploma - undefined

Rio Grande High School
05.1995

Skills

  • HIPAA Compliance
  • Behavioral Management
  • Patient Relations
  • Patient Observation
  • Infection control standards
  • Medication Administration
  • Safety Monitoring
  • Direct Patient Care
  • Professional boundaries
  • Client advocacy

Certification

  • CHTII -00074
  • CHT-00012
  • CPR, AED

Awards

Outstanding Patient Care, Leadership, Top Auditor for facility and employees, Recognized for policy and procedures, Patient care tech 3

Timeline

Substance Abuse Technician

DBHS Care Campus
11.2024 - Current

Case Management Assistant

Fresenius Medical Care Dialysis
10.2012 - 06.2024

Team Leader Manager

Fresenius medical care
11.2010 - 06.2024

Team Leader Manager

CNMCF
11.2010 - 06.2024

Patient Care Technician - CCHT

Fresenius Kidney Care Dialysis
10.2008 - 11.2010

High School Diploma - undefined

Rio Grande High School

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