Overview
Work History
Education
Skills
Timeline
Generic

Lisa Craven

Saint Robert,MO

Overview

26
26
years of professional experience

Work History

Medical Appointment Clerk

General Infomatics
07.2006 - Current
  • Provided information to patients regarding medical services, billing questions, appointment scheduling and other inquiries.
  • Supported administrative staff with additional duties as needed such as photocopying documents or preparing mailings.
  • Adhered strictly to all office policies related to confidentiality of patient data.
  • Answered multi-line phone system in a timely fashion and directed calls appropriately.
  • Performed data entry tasks related to patient demographics, insurance verification, payments received.
  • Maintained up-to-date knowledge of all health care providers within the facility.
  • Greeted patients and visitors in a friendly and professional manner.
  • Managed incoming calls with professionalism while providing accurate information to callers.
  • Verified patient insurance eligibility and coverage details prior to appointments.
  • Ensured HIPAA compliance by maintaining confidentiality of all patient information.
  • Assisted patients with canceling and rescheduling appointments.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Currently using the MHS Genesis System.

Grocery Store Worker

Defense Commissary Agency, DECA
09.1998 - 07.2006
  • Collaborated with team members to complete daily store operations efficiently and effectively.
  • Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
  • Conducted regular price checks, keeping pricing information up-to-date for accurate transactions.
  • Assisted with inventory management tasks, ensuring accurate product stocking and availability on shelves.
  • Proactively communicated any observed stock shortages or discrepancies to management, helping to maintain accurate inventory levels and minimize out-of-stock situations.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Some College (No Degree) - Business And Accounting

ITT Technical Institute
Youngstown, OH

Skills

  • Insurance Verification
  • HIPAA Compliance
  • Appointment management
  • Patient Scheduling

Timeline

Medical Appointment Clerk

General Infomatics
07.2006 - Current

Grocery Store Worker

Defense Commissary Agency, DECA
09.1998 - 07.2006

Some College (No Degree) - Business And Accounting

ITT Technical Institute

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Lisa Craven