Lisa Crider
Beavercreek,OH
Summary
Ambitious sales and marketing professional offering excellent interpersonal communication, relationship management, customer service and presentation skills.
Overview
26
26
years of professional experience
Work History
Licensed Realtor
Home Experts Realty
11.2005 - Current
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Delivered positive, effective sales presentations.
- Generated listings for sales and rental properties through cold calls and referrals.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Negotiated contracts on behalf of clients.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Assistant Customer Service Supervisor
The Kroger Company
12.2010 - 05.2018
- Assisted Customer Service Manager in all duties for the front end department to create an outstanding customer service experience through exceptional customer service.
- Manage the scheduling of front end associates to provide adequate department coverage.
- Responded to customer requests with friendly, knowledgeable service and support.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Assist in the development and implementation of department action plans to achieve desired results.
- Responsible for Training and mentoring new team members to promote quality assurance standards and promote teamwork.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Senior Inside Sales Account Manager
Workflow One (Formerly Reynolds and Reynolds)
08.1998 - 11.2008
- Presented latest merchandise to prospective buyers.
- Set up appointments with potential and current customers to discuss new products and services.
- Contacted satisfied customers to offer additional services.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Cross-sold complementary products and services to customers.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Participated in trade shows and conferences to network and generate leads.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Education
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Wright State University
Dayton, OHSkills
- Works well independently
- Detail-oriented
- Customer service-oriented
- Strong organizational skills
Accomplishments
Winner of multiple sales awards.
Additional Information
References available upon request.
Timeline
Assistant Customer Service Supervisor
The Kroger Company
12.2010 - 05.2018
Licensed Realtor
Home Experts Realty
11.2005 - Current
Senior Inside Sales Account Manager
Workflow One (Formerly Reynolds and Reynolds)
08.1998 - 11.2008
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Wright State University
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