Lisa Cross
Newport,VT
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a Bartender Shift Manager at Clyde River Hotel. Proven ability to enhance guest satisfaction through effective communication and efficient service. Adept at multitasking and maintaining cleanliness standards in high-volume environments. Committed to fostering positive interactions and team collaboration.
Overview
2026
2026
years of professional experience
Work History
Permanent Building Substitute Teacher
Troy School
Troy, VT
11.2024 - Current
I do whatever is needed on a daily basis.
Bartender Shift Manager
Elks Lodge Derby
Derby Center, VT
2015 - 2020
- Resolved customer complaints swiftly, enhancing guest satisfaction and retention rates.
- Conducted regular staff meetings to communicate updates and reinforce team objectives.
- Oversaw cash handling procedures, maintaining accuracy in transactions throughout shifts.
- Collaborated with management to create seasonal drink menus based on customer preferences.
Bartender Shift Manager
Clyde River Hotel, Currently Known as Essex House
Island Pond, VT
1999 - 2000
- Supervised bar staff, ensuring efficient service and adherence to operational standards.
- Trained new employees on cocktail preparation, customer service techniques, and safety protocols.
- Managed inventory levels, coordinating with suppliers for timely replenishment of stock.
- Developed and implemented workflows that improved bar efficiency and reduced wait times.
Education
High School Diploma -
North Country Union High School
Newport, VT06.1995
Skills
- Computer skills
- Flexibility
- Parent-teacher communication
- Student engagement
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Food safety practices
- Allergy awareness
- Tableside etiquette
- Daily specials memorization
- Bill computation
- Multitasking and organization
- Dining customer service
- Price memorization
- Positive guest interactions
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Excellent communication
- Cool under pressure
Timeline
Permanent Building Substitute Teacher
Troy School
11.2024 - Current
Bartender Shift Manager
Elks Lodge Derby
2015 - 2020
Bartender Shift Manager
Clyde River Hotel, Currently Known as Essex House
1999 - 2000
High School Diploma -
North Country Union High School