Hi, I’m
Lisa Crouch
Tekonsha,MI
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10+ years of experience to new professional challenges with growth-oriented organization.
Overview
11
years of professional experience
Work History
Michigan Medicine-C.S. Mott Children’s Hospital, PRN
Certified Child Life Specialist
02.2018 - Current
Job overview
- Provided psychosocial and emotional support to patients and families to help cope with traumas, illness and hospitalization
- Educated patients and families using developmentally appropriate materials and information regarding healthcare experiences
- Collaborated with multidisciplinary team to achieve patient care goals
- Prepared and supported patients through invasive procedures to minimize psychological trauma
- Documented assessments and interventions in patients' electronic medical records
Children’s Disaster Services
National Program Director
08.2018 - 04.2023
Job overview
- Constant evaluation and improvement for culturally sensitive and diverse children's emotional and mental health program delivery after disasters
- Increased volunteer base to 852 in US to deploy after disasters for work with children
- Engage volunteers, coordinate & deploy teams, provide critical problem solving with project managers daily in high stress situations
- Completed strategic performance upgrade of training curriculum in 2019
- Educate and advocate best practices for children among peers, emergency managers, communities in trauma-informed care
- Manage Budget, operational protocols, grant reporting, data collection and analysis
- Cultivated and strengthened lasting client and partner relationships using strong issue resolution and dynamic communication skills
- Trained new volunteers and leaders on proper protocols and customer service standards
Backpack Buddies, Community Schools
Volunteer Program Coordinator
10.2014 - 02.2017
Job overview
- Established weekly program to distribute food bags for 25-35 children in need utilizing volunteers from community
- Maintain supplies, inventory, collect donations for homeless student food program
- Coordinate with school officials weekly to determine students on distribution list
Community Foundation Alliance of Calhoun County
Five Program Coordinator
04.2012 - 10.2014
Job overview
- Designed and implemented programs specific to 5 rural communities to engage young families in enrichment activities – music, arts, nutrition & fitness
- Organized and managed program development from conception through successful execution
- Developed program marketing and outreach strategies to increase awareness and attract new participants
- Provided ongoing direction and leadership for program operations
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
Education
Concordia University, St. Paul, Saint Paul, MN
Master of Arts Education from Trauma and Resilience
02.2023
ACLP
Child Life Specialist Certification
11.2014
Western Michigan University, Kalamazoo, MI
Bachelor of Science Child & Family Development/Psychology
12.2011
Skills
- Program Development
- Multitasking Abilities
- Volunteer Management
- Community Relations
- Training development and delivery
- Coaching and mentoring
- Strategic Planning
- Teamwork and Collaboration
- Effective leader
- Relationship building
- Organization and Time Management
- Process improvements
Timeline
National Program Director
Children’s Disaster Services
08.2018 - 04.2023
Certified Child Life Specialist
Michigan Medicine-C.S. Mott Children’s Hospital, PRN
02.2018 - Current
Volunteer Program Coordinator
Backpack Buddies, Community Schools
10.2014 - 02.2017
Five Program Coordinator
Community Foundation Alliance of Calhoun County
04.2012 - 10.2014
Concordia University, St. Paul
Master of Arts Education from Trauma and Resilience
ACLP
Child Life Specialist Certification
Western Michigan University
Bachelor of Science Child & Family Development/Psychology
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