Lisa Crouse

Store Manager Trainer

Caseys's General Stores

11.2020 - Current

Trained new store managers on operational procedures and customer service excellence.
Implemented best practices for inventory management and loss prevention strategies.
Collaborated with senior leadership to align training programs with corporate goals.
Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
Increased store sales by implementing strategic merchandising plans and visual displays.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Provided coaching and mentoring to employees.
Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.