Lisa Crutchfield
Panama City,FL
Summary
Dynamic professional with extensive experience as a Billing Insurance Coordinator at Carter Callaway & Associates Dental Group. Expert in claims processing and effective communication, I excelled in maximizing reimbursements and training staff, fostering a collaborative environment that enhanced operational efficiency and patient satisfaction. Proven ability to adapt and lead in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Billing Insurance Coordinator
Carter Callaway & Associates Dental Group
Tallahassee, FL
06.2024 - Current
- Explained complex insurance terms and policies to enhance patient understanding.
- Secured pre-authorizations and certifications for minor surgical procedures in office settings.
- Compiled comprehensive reports for management using data from various sources.
- Assisted in developing and implementing insurance processing office policies.
- Maximized reimbursements by following up on unpaid claims and analyzing aging reports.
- Prepared invoices for payment processing according to established guidelines.
- Maintained knowledge of industry trends to inform customers of optimal coverage options.
- Trained new staff on insurance procedures to promote efficient workflow.
Intake Coordinator/ Consultant
Ability Healthcare LLC
Tallahassee, Florida
10.2022 - 12.2023
- Developed specific roles and implemented job descriptions to enhance organizational clarity.
- Coordinated intake processes, ensuring timely collection and processing of documentation for new clients.
- Managed confidential client data in compliance with HIPAA regulations.
- Participated in weekly case conferences to discuss treatment planning and goal setting with clinical staff.
- Facilitated effective communication among clients, families, and healthcare providers to ensure service continuity.
- Maintained accurate records of client interactions and services in electronic database systems.
- Recruited, interviewed, and selected candidates to fill vacant positions, enhancing team capability.
- Provided leadership and mentoring to newly hired employees on company programs.
Practice Manager
Southeastern Center for Infectious Disease
Tallahassee, Florida
05.2019 - 01.2022
- Managed all aspects of physician office operations, including payroll, credentialing, and compliance with HIPAA and OSHA regulations.
- Oversaw daily practice functions such as front desk reception, appointment scheduling, and billing processes.
- Created and maintained electronic medical record systems for data storage and report generation.
- Developed medical programs that enhanced community health and supported research initiatives.
- Mentored interns and new employees on office procedures and technology systems.
- Supported audits by compiling documentation and addressing auditor inquiries.
- Maintained awareness of government regulations and health insurance changes to ensure compliance.
- Ordered necessary supplies while monitoring inventory levels for efficient resource management.
Administrator
Suncrest OMNI
Tallahassee, Florida
11.2009 - 03.2019
- Successfully launched home health agency, achieving significant growth and profitability.
- Recruited and hired top talent, ensuring long-term employee retention.
- Managed teams, developed business strategies, and built strong client relationships.
- Developed policies and procedures to enhance operational efficiency.
- Created programs and established protocols for effective service delivery.
- Ensured survey readiness through rigorous compliance checks.
- Utilized document management system for organized, accessible company files.
- Supervised administrative staff, optimizing task delegation and workload distribution.
Education
Associate of Science - Health Care Management
Gulf Coast State College
Panama City, Florida06.2004
Skills
- Insurance verification
- Claims processing
- Pre-authorization management
- Billing procedures
- Team leadership
- Staff training
- Confidentiality management
- Effective communication
- Customer service
- Time management
- Problem solving
- Data management
- Multitasking
- Verbal and written communication
- Adaptability and flexibility
- Collaborative relationships
- Multi-tasking
- Initiative-taking
- Form preparation
- Detail orientation
- Appointment scheduling
- Professional demeanor
- Organizational skills
- Documentation processing
- Medical terminology
- Teamwork skills
- Accounts receivable
- Interpersonal skills
- Medical terminology proficiency
- Denied claims identification
- Quality control
- Policy administration
Timeline
Billing Insurance Coordinator
Carter Callaway & Associates Dental Group
06.2024 - Current
Intake Coordinator/ Consultant
Ability Healthcare LLC
10.2022 - 12.2023
Practice Manager
Southeastern Center for Infectious Disease
05.2019 - 01.2022
Administrator
Suncrest OMNI
11.2009 - 03.2019
Associate of Science - Health Care Management
Gulf Coast State College
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