Lisa Cruz
Navasota
Summary
Dynamic Operations Supervisor with a strong background in team leadership and process improvement. Skilled in training staff and resolving conflicts to foster a collaborative work environment. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Medical Collections Specialist
Genesis Laboratories
College Station
04.2025 - Current
- Processed specimens and prepared them for testing according to established procedures.
- Provided excellent customer service when interacting with patients, healthcare providers, staff members.
- Trained new personnel on proper specimen preparation techniques and documentation requirements.
- Reviewed processed specimens for accuracy prior to release of results back into clinical setting per regulatory guidelines and requirements.
Financial Coordinator
OMFS Practice
Champaign
09.2021 - 11.2024
- Coordinated financial statements and reports for practice management.
- Managed billing processes and ensured timely collections from patients.
- Processed insurance claims and followed up on denied submissions.
- Reconciled bank accounts on a monthly basis.
- Sent treatment claims to insurance carriers on same day that patients received care.
Lead Phlebotomist
Impact Life
Urbana
03.2019 - 03.2021
- Led blood collection procedures ensuring adherence to safety protocols.
- Trained and mentored junior phlebotomists on best practices and techniques.
- Managed inventory levels of blood collection supplies and equipment.
- Conducted patient assessments to ensure comfort during blood draws.
- Oversaw compliance with regulatory standards in blood collection operations.
- Trained new staff on proper collection techniques and safety protocols.
Operations Supervisor
Versiti
Aurora
10.2013 - 04.2019
- Supervised daily operations to ensure efficient workflow and adherence to standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling and resource allocation for various operational tasks.
- Collaborated with cross-functional teams to improve operational efficiency.
- Resolved employee conflicts and facilitated open communication within the team.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Education
High School Diploma -
Naperville Central High School
Naperville, IL05-1993
Skills
- Compliance management
- Customer relationship management
- Team leadership
- Conflict resolution
- Process improvement
- Effective communication
- Staff training
- Workflow optimization
Timeline
Medical Collections Specialist
Genesis Laboratories
04.2025 - Current
Financial Coordinator
OMFS Practice
09.2021 - 11.2024
Lead Phlebotomist
Impact Life
03.2019 - 03.2021
Operations Supervisor
Versiti
10.2013 - 04.2019
High School Diploma -
Naperville Central High School